Software Engineer – Conversational AI Application Developer, Tech Lead

Omilia - Conversational Intelligence

. Own end-to-end solution design and technical direction for agentic implementations, from business requirements through production delivery .

Posted 9/17/2026full-timeRemote • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end solution design and technical direction for conversational AI applications, with a strong focus on project management, team leadership, and client engagement. Proficient in Java and/or JavaScript, with a solid understanding of networking concepts and experience in delivering enterprise-level solutions.

Highest-signal resume keywords

Conversational AI Application DevelopmentProject ManagementJava and/or JavaScriptClient-Facing CapabilityAgile Delivery Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Conversational AIAutomated Dialog SystemsIVR SystemsNetworking ConceptsTelephony ConceptsJavaJavaScriptBacklog ManagementKPI AnalysisUsability Principles

Soft Skills

Excellent Communication SkillsTeam LeadershipProblem ResolutionStakeholder EngagementClient Consultation

Tools & Technologies

Omilia Technology SuiteJiraCCaaS PlatformsGenesysAvayaNICE

Industry Keywords

BankingInsuranceUtilitiesConversational AIContact Centre Platforms

Tech Stack

Tools & technologies

JavaJavaScriptVoIP

About the role

Key responsibilities & impact

Own end-to-end solution design and technical direction for agentic implementations, from business requirements through production delivery
Lead and coordinate a project team of Conversational AI Developers, QA Engineer, and Integrations Engineer
Lead design, development, and delivery of production-grade conversational AI applications using Omilia's technology suite
Analyze business requirements and design solutions to meet them
Ensure applications follow usability principles and meet KPIs
Manage the team's backlog and assign and oversee project tasks
Ensure application quality and timely delivery
Consult customers and provide guidance on problem resolution and best practices
Explain technology and application capabilities to clients and stakeholders
Identify and communicate improvement opportunities
Communicate progress, risks, and technical decisions to internal and external stakeholders
Define escalation thresholds and task-handoff structures between autonomous and human agents

Requirements

What you’ll need

Academic degree in Computer Science, Information Technology, Computational Linguistics, Natural Language Processing, or other related field, or equivalent experience
Knowledge of Java and/or JavaScript
Experience building automated dialog systems, either voice or chat-based, and/or experience with IVRs and contact centre platforms
Understanding of networking and telephony concepts (VoIP, SIP connectivity, gateways, PBX, etc.)
Excellent written and oral communication skills in English, Portuguese, and Spanish
Client-facing capability
Proven ability to lead and coordinate a technical delivery team
Prior hands-on experience as a Conversational AI Application Developer or similar OCP role is nice to have
Familiarity with CCaaS platform integrations such as Genesys, Avaya, or NICE is nice to have
Experience delivering conversational AI for enterprise clients in banking, insurance, or utilities is nice to have
Exposure to agile delivery practices and backlog management tools such as Jira is nice to have

Benefits

Comp & perks

Fixed compensation
Long-term employment with the working days vacation
Development in professional growth (courses, training, etc)
Being part of successful cutting-edge technology products that are making a global impact in the service industry
Proficient and fun-to-work-with colleagues
Apple gear
Equal opportunity and diverse, inclusive workplace