Solution Enterprise Consultant

Omilia - Conversational Intelligence

. Own the technical pre-sales process for assigned enterprise opportunities in ANZ, from discovery through proof-of-concept and proposal .

Posted 10/2/2026full-timeRemote • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pre-sales processes for enterprise SaaS and AI platforms, with a strong focus on contact centre technology and integration patterns. Capable of building trusted relationships with stakeholders and delivering tailored technical solutions and presentations.

Highest-signal resume keywords

Pre-Sales ExperienceContact Centre TechnologyConversational AIEnterprise Integration PatternsTechnical Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solutions EngineeringTechnical ConsultingPrototypingAPI IntegrationRESTSIPWebRTCNLUNLPIVR

Soft Skills

Consultative MindsetCollaborative PartnerCuriousSelf-DrivenExcellent Presentation Skills

Tools & Technologies

CCaaS PlatformsGenesysAvayaNICECiscoAWS ConnectGenesys CloudNICE CXoneRingCentralOmilia

Industry Keywords

Enterprise SaaSAI PlatformsBankingInsuranceUtilitiesHealthcareTelcoTechnical Due DiligenceSecurity QuestionnairesArchitecture Reviews

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Own the technical pre-sales process for assigned enterprise opportunities in ANZ, from discovery through proof-of-concept and proposal
Ensure the technical quality and accuracy of solution designs, demonstrations, and proposals for ANZ enterprise prospects
Build trusted technical advisor relationships with prospective client technical and business stakeholders across ANZ
Translate prospect technical requirements into product feedback for Engineering and Product teams
Lead technical discovery covering contact centre architecture, integration landscape, and conversational AI requirements
Design and deliver customised demonstrations, proof-of-concepts, and solution prototypes
Develop technical sections of RFP/RFI responses, proposals, and SOW documents
Build and maintain demo environments, scripts, and technical assets for the pre-sales library
Partner with ANZ Account Executives to develop win strategies and identify technical champions
Respond to technical due diligence, security questionnaires, and architecture reviews
Provide feedback to Product and Engineering on enterprise prospect requirements and competitive gaps
Support customer-facing events, webinars, and industry conferences with technical presentations
Hand over from sales to deployment and support the delivery team

Requirements

What you’ll need

5–8 years of experience in pre-sales, solutions engineering, or technical consulting for enterprise SaaS or AI platforms
Deep familiarity with contact centre technology, CCaaS platforms (Genesys, Avaya, NICE, Cisco, etc.), and telephony architecture
Experience with conversational AI, NLU/NLP, IVR, or voice automation technologies
Ability to prototype and demonstrate solutions in a live technical environment
Strong understanding of enterprise integration patterns (APIs, REST, SIP, WebRTC)
Excellent presentation and technical communication skills — able to translate complex AI concepts for non-technical stakeholders
Consultative mindset — listens first, then designs solutions
Collaborative partner to Sales and capable of navigating complex internal and external stakeholder dynamics
Curious and self-driven — keeps pace with rapidly evolving AI capabilities
Comfortable with ambiguity and complex, long-cycle enterprise sales environments
Bachelor's degree in Computer Science, Engineering, or a related technical field
Fluency in English required; additional languages a strong advantage
Prior experience supporting enterprise sales cycles in Australia and/or New Zealand (nice to have)
Hands-on experience with major CCaaS platforms such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral (nice to have)
Familiarity with Omilia's platform or competing conversational AI platforms (nice to have)
Domain expertise in Banking, Insurance, Utilities, Healthcare, or Telco (nice to have)

Benefits

Comp & perks

Competitive compensation
Long-term employment with the working days vacation
Development in professional growth (courses, training, etc)
Being part of successful cutting-edge technology products that are making a global impact in the service industry
Proficient and fun-to-work-with colleagues
Apple gear
Equal opportunity and diverse, inclusive workplace