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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships across the entire lifecycle, focusing on renewals, expansion, and upsell within enterprise accounts. Proven ability to navigate complex organizations and build trusted relationships with senior stakeholders, including CFOs and procurement managers.
Highest-signal resume keywords
Customer Relationship ManagementEnterprise Account ManagementCommercial Strategy DevelopmentStakeholder EngagementProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementRenewal Process ManagementUpsell Opportunity IdentificationCustomer Feedback AnalysisGTM Strategy
Soft Skills
AmbitionOwnershipCompetitivenessOrganizational SkillsCommunication
Industry Keywords
Enterprise EnvironmentsMulti-Stakeholder Buying CommitteesCFO RelationshipsCustomer SuccessCommercial Roles
About the role
Key responsibilities & impact- Own customer relationships across the entire lifecycle for Omnea's largest and most strategic accounts
- Deliver measurable customer value from day one and convert it into renewals, expansion, and upsell
- Carry an NRR quota covering expansion and retention across an enterprise book of business
- Identify upsell opportunities and run commercial conversations at executive level
- Own the renewal process end-to-end
- Build trusted relationships with procurement managers, CFOs, and other senior stakeholders
- Multi-thread relationships across customer accounts
- Act as the customer voice internally
- Collaborate with technical teams, commercial teams, implementation, Product, Revenue leadership, and company leadership
- Help create the account management playbook, commercial rhythms, norms, and processes from the ground up
- Surface customer feedback about adoption blockers, expansion drivers, and product investment priorities
- Shape Omnea's product roadmap based on customer needs
Requirements
What you’ll need- 4-8 years of experience in a top-tier, fast-paced environment: a startup, scale-up, VC, consulting, banking, or something you built yourself
- Experience with six-figure ARR+ accounts in commercial roles
- Experience navigating multi-stakeholder buying committees
- Genuine executive relationships, ideally up to CFOs, Legal, or Procurement
- Experience in enterprise environments
- Commercial/GTM experience in sales, customer success, partnerships, or a customer-facing role with heavy GTM crossover
- Ability to navigate complex organisations and manage senior stakeholders
- Ability to work comfortably in ambiguity and build processes without a fully established playbook
- Organisation to manage a complex book of business
- Track record of high performance
- Ambition, competitiveness, ownership, and commitment to excellent work
- Must be able to work in person Tuesdays through Thursdays at the offices by Victoria station in London, UK
Benefits
Comp & perks- Competitive geo-localised benefits
- UK Benefits Package
- US Benefits Package
- In-person collaboration Tuesdays, Wednesdays and Thursdays at the London offices
- Career-defining opportunity with potential to participate in Omnea's Future Founder's fund
- AI interview note-taker opt-out available