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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational management within media environments, focusing on process improvement, financial oversight, and effective communication with stakeholders. Proficient in leveraging tools and technologies to enhance operational efficiency and support media activation.
Highest-signal resume keywords
Operational ManagementMedia Workflow ExpertiseFinancial ManagementProject ManagementAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational AccountabilityRoot Cause AnalysisBudget ManagementCampaign PlanningMedia ActivationReporting ProcessesProcess ImprovementWorkflow AutomationCompliance ManagementSOW Management
Soft Skills
Organizational SkillsCommunication SkillsMentoringCollaborationChange Management
Tools & Technologies
MediaoceanMediatoolsAsanaWorkfrontClaravineOMNIEmerging TechnologiesAI in OperationsMartechAdtech
Industry Keywords
Media ExperienceAgency OperationsHealthcare ExperiencePharmaceutical ExperienceFinancial Oversight
About the role
Key responsibilities & impact- Drive operational accountability, consistency, and continuous improvement across the portfolio of brands
- Serve as a primary operational contact, managing escalations and resolving operational and compliance-related issues
- Improve workflows, leverage automation and emerging technologies, and increase operational efficiency
- Conduct root cause analysis, develop solutions, and implement sustainable improvements
- Build and drive adoption of integrated processes supporting creative delivery and media activation across channels
- Lead development and implementation of operational playbooks, templates, toolkits, and best practices
- Drive adoption and effective use of Mediatools, Mediaocean/Prisma, Asana, and OMNI
- Support change management initiatives for new processes, tools, and technologies
- Partner with Client Business Leads, Strategy Leads, Craft Leads, Finance, and stakeholders to align operational priorities with client goals
- Support account governance and maintain operational documentation
- Communicate operational status, risks, challenges, and recommendations to leadership and client partners
- Support the Group Director in implementing industry best practices and evolving operational capabilities
- Oversee SOW management, scope planning, resource allocation, and staff deployment
- Oversee budget management, invoicing, reporting, and audit/QA processes
- Manage quarterly labor tracking and burn reporting; identify variances and recommend corrective actions
- Monitor Media Activation Plans, campaign budgets, and fees for timely, on-budget delivery
- Improve financial tracking, reporting accuracy, and efficiency through tools and automation
Requirements
What you’ll need- Bachelor's degree in a relevant field
- 7-10+ years of media experience, including demonstrated expertise in operations
- Proven experience managing operational deliverables across a complex media account or as part of an Agency Operations team
- Strong understanding of media workflows, including media dollar lifecycle, campaign planning, activation, and reporting processes
- Strong analytical and problem-solving skills
- Exceptional organizational and project management skills
- Strong written and verbal communication skills
- Experience with Mediaocean, Mediatools, Asana, Workfront, Claravine or similar tech & tools preferred
- Background in financial management or budget oversight within a media/agency environment preferred
- Experience mentoring junior team members or supporting team development preferred
- Familiarity with AI and emerging technologies in operations, activation, and reporting preferred
- Experience and/or interest in Martech/Adtech preferred
- Healthcare/pharmaceutical experience strongly preferred
Benefits
Comp & perks- Hybrid work arrangement
- Employees work in the office for a minimum of three days a week, unless additional in-office days are directed
- Equal employment opportunities
