Director of IT ERP, Analytics Solutions

Omnicom

. Lead teams responsible for ERP solutions, business systems analysis, application support, quality assurance, and business intelligence reporting .

Posted 11/2/2026full-timeUnited StatesLead💰 $150,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading ERP solutions, application support, and business systems analysis while driving measurable outcomes through effective team management and strategic direction. Proficient in managing complex ERP-based solutions and fostering collaboration across various technology and business functions.

Highest-signal resume keywords

ERP Application DeliveryJD Edwards WorldBusiness Systems AnalysisAI and Automation AdoptionExecutive Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ERP SolutionsBusiness Intelligence ReportingNon-API IntegrationsProduction SupportQuality AssuranceSQLRPGDB2 for iPower BI ReportingChange Management

Soft Skills

LeadershipProblem-SolvingStakeholder ManagementOrganizational SkillsCommunication

Tools & Technologies

IBM iSalesforce Commerce CloudSalesforce Service CloudJiraServiceNow

Industry Keywords

Supply ChainOrder-to-CashProcure-to-PayWarehouse ManagementTransportationFinance

Tech Stack

Tools & technologies

CloudERPSDLCServiceNowSQL

About the role

Key responsibilities & impact

Lead teams responsible for ERP solutions, business systems analysis, application support, quality assurance, and business intelligence reporting
Lead, coach, and hold accountable four functional managers; build succession, cross-training, staffing, and professional development plans
Own the roadmap and operating performance of ERP-related applications, business analysis, application support, quality assurance, and analytics reporting
Partner with the VP of IT and business leadership on priorities, capacity, budgets, investment decisions, vendor performance, and business cases
Establish measurable service, quality, delivery, and productivity KPIs; review performance and drive corrective action
Provide functional and technical leadership for JD Edwards World on IBM i and associated ERP applications
Direct solution design, development, configuration, testing, deployment, documentation, and maintainability
Oversee application lifecycle planning, modernization, technical debt reduction, change control, and production stability
Own non-API integrations including EDI, scheduled batch processing, managed file transfers, and file-based exchanges
Define ERP-side interface requirements, mappings, validation, exception handling, reconciliation, testing, monitoring, and operational support
Partner on API transactions integrating with ERP and collaborate with Salesforce teams on Commerce Cloud, Service Cloud, and Salesforce-to-ERP processes
Ensure ERP hosting meets requirements for performance, availability, reliability, security, and capacity
Monitor system performance and service availability; maintain backups, recovery procedures, disaster recovery, and high-availability readiness
Direct application support and QA leadership, incident escalation, root-cause analysis, integration testing, regression testing, UAT, release readiness, and defect management
Provide strategic direction for Power BI dashboards, operational reporting, financial insights, and client-facing analytics
Partner with the PMO on project priorities, scope, resources, schedules, dependencies, governance, and delivery reporting
Build relationships with Finance, Operations, Client Services, business owners, vendors, and external customers
Ensure SDLC, data governance, business continuity, disaster recovery, and information security policies are current and enforced
Develop and manage operating and project budgets, spending, investment proposals, vendor performance, and contract deliverables
Champion AI and automation use cases across development, requirements, documentation, testing, support, root-cause analysis, and analytics; measure productivity impact and ensure secure human review

Requirements

What you’ll need

Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
10+ years of progressive enterprise applications, ERP, or business technology experience, including 5+ years leading managers or multiple technology teams
Demonstrated ownership of complex ERP-based solutions and business processes in distribution, supply chain, order-to-cash, procure-to-pay, warehousing, transportation, or finance
Strong working knowledge of ERP application delivery, business systems analysis, production support, QA, non-API integrations (EDI and batch/file-based), and business intelligence reporting
Ability to lead technical specialists without needing to serve as the primary hands-on developer; sufficient fluency to challenge designs, diagnose risks, and make sound decisions
Experience collaborating across integration, enterprise data, Salesforce/eCommerce, infrastructure, security, and PMO functions with clear ownership boundaries
Proven ability to manage managers, establish and enforce IT policies and controls, lead budget planning and spend governance, manage vendors, and drive measurable service and delivery outcomes
Demonstrated practical adoption of AI and automation tools, or strong evidence of successfully driving transformative technology adoption and measurable productivity improvement
Excellent executive communication, leadership, problem-solving, stakeholder management, and organizational skills
Preferred: Experience with JD Edwards World, IBM i (AS/400), RPG, SQL, DB2 for i, and IBM i application delivery tools such as Rocket DevOps / Aldon
Preferred: Experience with EDI X12 transactions, managed file transfer, batch schedules, and integration monitoring/exception handling
Preferred: Familiarity with REST APIs and ERP-facing integrations, including interfaces to Salesforce Commerce Cloud and Service Cloud
Preferred: Experience leading Power BI reporting and collaborating with modern enterprise data warehouse teams
Preferred: Knowledge of Jira, ServiceNow, agile/waterfall/hybrid delivery methods, and enterprise change management
Preferred: Experience leading AI-enabled process improvements across multiple IT functions

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
Generous work from home policies
Paid time off policies