Experience Strategy Manager

Omnicom

. Lead and actively deliver experience strategy work from research synthesis and problem framing through experience vision, journeys, frameworks, recommendations, and roadmaps .

Posted 10/13/2026full-timeUnited StatesSeniorLead💰 $130,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in experience strategy, user-centered design, and service design methodologies, with a strong ability to translate complex research and data into actionable insights and strategic roadmaps. Proven track record in facilitating workshops, mentoring teams, and driving client relationships to achieve measurable business outcomes.

Highest-signal resume keywords

Experience StrategyHuman-Centered DesignJourney MappingWorkshop FacilitationStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Experience Design StrategyService Design MethodsResearch SynthesisValue PropositionsExperience PrinciplesOpportunity FrameworksSuccess MeasuresData AnalysisPresentation SkillsStorytelling

Soft Skills

CollaborationMentoringCommunicationProblem SolvingStakeholder Management

Tools & Technologies

AI-Enabled ToolsEmerging TechnologyDigital ProductsOmnichannel Ecosystems

Industry Keywords

Customer ExperienceInnovationDesignHuman-Computer InteractionPsychologyAnthropologyBusiness Strategy

About the role

Key responsibilities & impact

Lead and actively deliver experience strategy work from research synthesis and problem framing through experience vision, journeys, frameworks, recommendations, and roadmaps
Bring together user needs, business goals, market context, data, and technology considerations to shape useful, differentiated, and achievable experiences
Define future-state experience visions, principles, value propositions, success measures, and strategies aligned with customer and business outcomes
Translate strategic direction into experience briefs, journey maps, service blueprints, opportunity frameworks, and prioritized roadmaps
Facilitate workshops and working sessions to build shared understanding, establish priorities, and move stakeholders toward decisions
Present narratives, recommendations, and visually engaging deliverables to make complex information clear
Partner with clients, challenge assumptions constructively, navigate ambiguity, and keep teams moving forward
Collaborate with research, content, design, data, technology, and delivery teams from insight through implementation
Mentor others, strengthen the practice, shape opportunities, support proposals, and grow client relationships
Explore AI, personalization, connected ecosystems, and emerging tools while maintaining focus on customer needs and measurable outcomes

Requirements

What you’ll need

7+ years of relevant experience in experience strategy, UX strategy, service design, experience design strategy, customer experience, innovation, or related field
Strong portfolio demonstrating strategic thinking, research synthesis, storytelling, and impact across complex projects or clients
Experience leading strategy workstreams and translating research, data, business context, and stakeholder input into clear direction for design and delivery
Strong knowledge of human-centered design, systems thinking, experience and service design methods, and research practices
Experience creating experience principles, value propositions, journey maps, service blueprints, experience briefs, opportunity frameworks, and roadmaps
Ability to define success measures and connect experience recommendations to customer and business outcomes
Experience facilitating workshops and working sessions with multidisciplinary teams and senior stakeholders
Excellent verbal, written, visual, and presentation skills
Ability to balance strategic ambition with scope, timing, dependencies, team capacity, and technical implications
Experience mentoring others and contributing to business development, project scoping, proposals, or client growth
Bachelor’s or master’s degree in design, human-computer interaction, psychology, anthropology, business, strategy, or a related field is a bonus; equivalent professional experience is also valued
Experience across digital products and broader service or omnichannel ecosystems is a bonus
Experience applying AI-enabled tools or emerging technology to research, synthesis, strategy development, or experience design workflows is a bonus

Benefits

Comp & perks

Opportunity to work across different problems, products, and customer experiences
Access to next-generation technology and innovation across AI, digital platforms, data, and emerging experiences
Inclusive, collaborative work environment
Professional growth through exposure to Fortune 100 brands and leading global organizations