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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and problem-solving skills while effectively managing patient interactions and adhering to privacy laws. Proficient in understanding and interpreting pharmaceutical and biotechnology industry materials, with a focus on patient care and support.
Highest-signal resume keywords
Bachelor’s DegreePatient CommunicationCall Center OperationHIPAA ComplianceFluency in Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Database Data EntryUnderstanding of Patient Privacy LawsReading Pharmaceutical DocumentsMedical Education ComprehensionClinical Trial Data Analysis
Soft Skills
Organizational SkillsCritical ThinkingAdaptabilityAttention to DetailTime Management
Tools & Technologies
MS Office
Industry Keywords
Pharmaceutical IndustryBiotechnology IndustryPatient PrivacyRegulatory TrainingAdverse Event Reporting
About the role
Key responsibilities & impact- Answer incoming calls on the educational support line
- Listen to callers and closely follow written scripts, FAQs, and resource documents
- Maintain disease knowledge and sensitivity to patient and caregiver experiences
- Apply patient privacy laws and procedures when handling PII and PHI
- Collaborate with other departments and keep them informed of call totals and issues
- Participate in ongoing training and monitoring
- Communicate professionally with managers, clients, customers, mentors, and the general public
- Anticipate and resolve hurdles quickly and efficiently
- Read and comprehend pharmaceutical and biotechnology industry materials
- Report directly to the Team Lead
- Perform additional duties consistent with the role based on business needs
Requirements
What you’ll need- Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred
- Medical background preferred
- Basic computer skills, including database data entry
- Previous experience with patient communication
- Experience and demonstrated understanding of call center operation and troubleshooting
- Working knowledge of MS Office
- Fluency in Spanish highly desired
- Ability to understand patient privacy laws, including HIPAA
- Ability to read and comprehend pharmaceutical/biotechnology industry documents, medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations
- Ability to multitask in a high-pressure environment
- Organizational, communication, problem-solving, collaboration, critical-thinking, adaptability, attention-to-detail, time-management, and leadership skills
- Ability to work varied evening and weekend shifts
- Ability to successfully complete and adhere to required privacy, data security, HIPAA, adverse event reporting, pharmaceutical promotional, and regulatory training
- Ability to work in the office a minimum of three days per week under Omnicom policy, unless additional in-office days are directed
Benefits
Comp & perks- Remote work designation in the job board listing
- Up to 10% travel may be included
- Equal employment opportunity policy