Senior Growth Retention Specialist

omos media GmbH

. Design, build, and optimize CRM initiatives, from email flows and campaigns to segmentation and personalized customer communications.

Posted 11/5/2026full-timeRemote • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and optimizing CRM initiatives, utilizing AI and automation to enhance customer retention and Lifetime Value. Proven ability to analyze data, implement effective campaigns, and collaborate across departments while maintaining strong communication skills in both German and English.

Highest-signal resume keywords

CRM OptimizationCustomer Retention StrategiesAI UtilizationData AnalysisKlaviyo Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Lifetime Value AnalysisCampaign ImplementationSegmentation TechniquesTest EvaluationAutomation of Processes

Soft Skills

Clear CommunicationPragmatic Decision-MakingCollaboration Enthusiasm

Tools & Technologies

KlaviyoKlarChatarminN8nClaude

Industry Keywords

E-CommerceD2CPersonalized Customer CommunicationSubscription ModelsFast-Growing Brands

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Design, build, and optimize CRM initiatives, from email flows and campaigns to segmentation and personalized customer communications.
Analyze customer repurchase behavior and derive concrete initiatives to increase customer retention and Customer Lifetime Value.
Set up tests regularly, evaluate results, and further develop successful approaches.
Use AI and automation to advance retention processes and shorten the path from idea to implementation.
Challenge existing processes, contribute your own ideas, and take responsibility for their implementation.
Work closely with the Head of Retention, E-Commerce, and management.
Focus primarily on hands-on operational work, with the opportunity to take on functional leadership in the future.

Requirements

What you’ll need

Please note that German residency and C1/C2-level German proficiency are prerequisites for this role.
At least five years of hands-on experience in retention or CRM within e-commerce or D2C.
Proven experience independently implementing flows, campaigns, and tests and demonstrating their contribution to business success.
Strong affinity for data and an understanding of the connections between customer communication, repurchase rate, and Customer Lifetime Value.
Proven ability to use AI productively and experience automating recurring tasks and processes.
Experience with the following tool stack: Klaviyo, Klar, Chatarmin, n8n, and Claude.
Clear prioritization, pragmatic decision-making, and consistent execution through go-live and measurable results.
Clear communication skills and enthusiasm for collaborating with different departments.
The position is based in Germany.
Excellent German and good English skills for professional day-to-day communication.
Experience with fast-growing brands, personalized customer communication, or subscription models is a plus.
Initial leadership experience or an interest in taking on a team lead role in the future is a plus.

Benefits

Comp & perks

Fully remote work and flexibility: Work from anywhere in Germany with a high degree of trust and autonomy
30 vacation days plus 2 additional charity days
Corporate benefits
Fitness allowance
Mental health platform (Nilo Health)
Mobility allowance
Animal sponsorship
Team events
Product packages
Always someone ready to listen