Customer Success Operations Manager

OneImaging

. Build and maintain CS playbooks, SOPs, templates, and best practices, including internal processes, utilization initiatives, upsell opportunities, and renewal motions .

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $105,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success Operations with a strong focus on building scalable processes, managing Salesforce for opportunity tracking, and developing training programs. Proven ability to analyze data for continuous improvement and effectively communicate across cross-functional teams.

Highest-signal resume keywords

Customer Success Operations ExperienceSalesforce ProficiencyProcess Design and ImplementationAnalytical SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementOpportunity TrackingPipeline HygieneData ReportingIncentive Structure DesignScalable Process DevelopmentWorkflow AutomationPlaybook CreationPerformance MeasurementTraining Program Development

Soft Skills

Strong Sense of UrgencyOwnershipCross-Functional CommunicationProject ManagementAbility to Manage Multiple Priorities

Tools & Technologies

Salesforce

Industry Keywords

Customer SuccessRevenue OperationsImplementationAdoptionAccount HealthRenewalsExpansionsEscalationsBest PracticesKnowledge Base

About the role

Key responsibilities & impact

Build and maintain CS playbooks, SOPs, templates, and best practices, including internal processes, utilization initiatives, upsell opportunities, and renewal motions
Implement scalable processes and tooling to support implementation, customer health, business reviews, renewals, and expansions
Design and run quarterly goal cycles, scorecards, and CS incentive mechanics
Own opportunity hygiene and tracking in Salesforce so CS can efficiently prioritize and deliver value across their books
Develop onboarding and training programs for CS and Implementation
Maintain a centralized knowledge base to keep product, engagement, and process information consistent and up to date
Partner cross-functionally to operationalize product and process changes across customer-facing teams
Identify opportunities to automate manual workflows and improve team efficiency
Develop resources that help teams identify opportunities, dependencies, and next-best actions earlier
Measure the effectiveness of CS processes and programs and continuously improve them based on team and customer needs

Requirements

What you’ll need

4+ years of experience in Customer Success Operations, Revenue Operations, or a similar operations-focused role supporting a customer-facing organization required
Hands-on Salesforce experience, including managing opportunity tracking, pipeline hygiene, reporting, workflows, and data integrity
Experience designing and operationalizing bonus, incentive, or variable compensation structures for customer-facing teams
Strong understanding of the customer lifecycle, including implementation, adoption, account health, renewals, expansions, and escalations
Experience building and implementing scalable CS processes, operating workflows, playbooks, and systems
Strong analytical skills and experience using data and reporting to identify gaps, prioritize work, and improve team performance
Strong sense of urgency and ownership, with a demonstrated ability to independently drive projects from idea through implementation and completion
Excellent project management and cross-functional communication skills, with the ability to manage multiple priorities and move work forward across Customer Success, Implementation, Operations, Product, Sales, and Marketing

Benefits

Comp & perks

Equity incentive plan
Competitive benefits plans