Business Analyst – ServiceNow Functional Consultant

Onepoint

. Assist clients in designing new business and IT processes or transforming existing processes .

Posted 10/14/2026full-timeParis • FranceJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong expertise in ServiceNow platform configuration and implementation, with a focus on ITSM, SPM, HRSD, and CSM modules. Proficient in functional testing, change management, and user support, while leveraging generative AI tools for enhanced service delivery.

Highest-signal resume keywords

ServiceNow ImplementationITSM Module ProficiencyFunctional TestingChange Management SupportGenerative AI Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationBusiness Process DesignUAT TestingImpact AnalysisService Catalog ManagementWorkflow AdministrationBusiness Rules ConfigurationSLA ManagementDashboard CreationAgile Methodologies

Soft Skills

Entrepreneurial MindsetUser SupportTraining Development

Tools & Technologies

ServiceNow ESMServiceNow SPMServiceNow HRSDServiceNow CSMNow Assist

Industry Keywords

ITIL FrameworkFunctional ExpertiseSoftware Asset ManagementCustomer Relationship Optimization

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Assist clients in designing new business and IT processes or transforming existing processes
Contribute to implementation projects and configure ServiceNow ESM, SPM, HRSD, or CSM modules, depending on experience
Participate in design workshops and propose solutions based as much as possible on the platform standard
Prepare and execute functional, UAT, and regression testing
Track defects and contribute to functional documentation
Support change management through impact analysis, creation of training materials, and training for key users
Provide user support during deployment
Functionally configure and administer the platform: service catalogs, forms, workflows, business rules, notifications, portals, groups and roles, SLAs, and dashboards
Support clients in transforming their services and operations, managing their software assets, overseeing their projects, and optimizing customer relationships

Requirements

What you’ll need

Degree from a leading engineering or business school
At least 2 years of experience working on ServiceNow module implementation, deployment, or enhancement projects
Functional expertise in a business domain
Professional proficiency in English
Daily use of generative AI in a professional context, including Now Assist
Entrepreneurial mindset
Strong command of the ServiceNow platform and its various modules
Proficiency in at least two of the following modules: ITSM, SPM, HRSD, CSM, FSM, ITOM, IRM, and CRM
Good knowledge of the ITIL framework
Knowledge of the Product approach and Agile methodologies is a plus

Benefits

Comp & perks

Ongoing training through the Onepoint Academy, offering more than 200 courses
Tailored career development opportunities through business management and expertise tracks
Flexible working arrangements supported by a remote-work policy
Leisure and sports activities (music, photography, e-sports, yoga, etc.)
Open-access medical office
Working groups dedicated to equality and diversity initiatives
Social gatherings and flagship events such as the Revolution Summit