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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in ServiceNow platform configuration and implementation, with a strong focus on ITSM, ESM, and Agile methodologies. Capable of conducting impact analyses, preparing training materials, and providing user support during deployment.
Highest-signal resume keywords
ServiceNow Module ImplementationFunctional Configuration and AdministrationITIL Framework KnowledgeGenerative AI ProficiencyAgile Methodologies Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ConfigurationBusiness Process DesignFunctional TestingUAT TestingRegression TestingImpact AnalysisService CatalogsWorkflowsBusiness RulesDashboards
Soft Skills
Entrepreneurial MindsetUser SupportTraining Skills
Tools & Technologies
ServiceNowNow Assist
Industry Keywords
ITSMESMSPMHRSDCSMITOMIRMCRMAgileITIL
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Assist clients in designing new business and IT processes or transforming existing processes
- Contribute to implementation projects
- Configure ServiceNow modules: ESM / SPM / HRSD / CSM, depending on experience
- Participate in design workshops
- Propose solutions based as much as possible on the platform’s out-of-the-box functionality
- Prepare and execute functional, UAT, and regression testing
- Track defects
- Contribute to functional documentation
- Conduct impact analyses and prepare training materials
- Train key users
- Provide user support during deployment
- Functionally configure and administer the platform: service catalogs, forms, workflows, business rules, notifications, portals, groups and roles, SLAs, and dashboards
- Support clients in transforming their services and operations, managing their software estates, overseeing their projects, and optimizing customer relationships
Requirements
What you’ll need- Graduate of a leading engineering or business school
- At least 2 years of experience in ServiceNow module implementation, deployment, or enhancement projects
- Functional expertise in a business domain
- Professional proficiency in English
- Daily professional user of generative AI, including Now Assist
- Entrepreneurial mindset
- Proficiency in the ServiceNow platform and its various modules
- Proficiency in at least two of the following modules: ITSM / SPM / HRSD / CSM / FSM / ITOM / IRM / CRM
- Interest in ITSM/ESM and its innovations
- Good knowledge of the ITIL framework
- Experience with product-oriented approaches and Agile methodologies is a plus
Benefits
Comp & perks- Tailored career development paths for all talent
- Two complementary career tracks: business management and expertise
- Onepoint Academy with more than 200 training courses
- Continuous professional development
- Flexible working arrangements supported by a remote-work charter
- Leisure and sports activities: music, photography, e-sports, yoga
- Open-access medical clinic
- Working groups dedicated to equality and inclusion initiatives
- Strong diversity policy
- Inclusive and disability-friendly workplace