Business Analyst, ServiceNow Functional Consultant

Onepoint

. Assist clients in designing new business and IT processes or transforming existing processes .

Posted 10/14/2026full-timeParis • FranceJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong functional expertise in ServiceNow module implementation and configuration, with a focus on ITSM, SPM, HRSD, and CSM. Proficient in change management initiatives and impact analysis, ensuring effective client support and service transformation.

Highest-signal resume keywords

ServiceNow Module ImplementationFunctional Configuration and AdministrationITIL Framework KnowledgeAgile Methodologies ExperienceProfessional Proficiency in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationUAT TestingRegression TestingDefect TrackingBusiness Process DesignService Catalog ManagementWorkflow ManagementBusiness Rules ConfigurationSLAs ManagementDashboards Configuration

Soft Skills

Entrepreneurial MindsetClient Relationship ManagementTraining DevelopmentChange Management Support

Tools & Technologies

GenAINow Assist

Industry Keywords

ITSMESMSPMHRSDCSMFSMITOMIRMCRMProduct-Based Approaches

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Assist clients in designing new business and IT processes or transforming existing processes
Contribute to implementation projects and configure ServiceNow modules, including ESM, SPM, HRSD, and CSM, depending on experience
Participate in design workshops
Propose solutions that make maximum use of the platform’s standard capabilities
Prepare and execute functional, UAT, and regression testing
Track defects and contribute to functional documentation
Support change management initiatives, including impact analysis, training materials, training key users, and deployment support
Functionally configure and administer the platform, including service catalogs, forms, workflows, business rules, notifications, portals, groups and roles, SLAs, and dashboards
Support clients in transforming their services and operations, managing their software portfolio, overseeing their projects, and optimizing customer relationships

Requirements

What you’ll need

Graduate of a leading engineering or business school
At least 2 years of experience with ServiceNow module implementation, deployment, or enhancement projects
Functional expertise in a business domain
Professional proficiency in English
Daily professional user of GenAI, including Now Assist
Entrepreneurial mindset
Strong knowledge of the ServiceNow platform and its various modules
Proficiency in at least two of the following modules: ITSM, SPM, HRSD, CSM, FSM, ITOM, IRM, CRM
Interest in ITSM/ESM and its innovations
Good knowledge of the ITIL framework
Experience with product-based approaches and Agile methodologies is a plus

Benefits

Comp & perks

A tailored career path for every talent
Two complementary career development tracks: business management and expertise
Onepoint School, offering more than 200 training courses
Continuous professional development throughout your career
Flexible working environment supported by a remote-work policy
Leisure and sports activities, including music, photography, esports, and yoga
Open-access medical clinic
Working groups dedicated to equality and diversity issues