IT Solutions Administrative Analyst – Identity and Access Management

Onepoint

. Provide operational support for identity and access management (IAM) solutions .

Posted 11/9/2026full-timeMontreal • CanadaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Identity and Access Management (IAM) solutions, including operational support, API integrations, and lifecycle automation. Proven ability to analyze complex situations, mentor teams, and contribute to technology planning and process improvements.

Highest-signal resume keywords

Identity And Access Management (IAM)API IntegrationsTechnical DocumentationIT Service Management (ITIL)Operational Risk Identification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Identity Lifecycle AutomationAccess ProvisioningAccess DeprovisioningAuthentication Solutions IntegrationConfiguration Management

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsCollaboration SkillsMentoring Skills

Tools & Technologies

Ticketing SystemIAM ToolsOrchestration Workflows

Certifications & Qualifications

Bachelor's Degree in Information TechnologyMIFI Equivalency

Industry Keywords

Public Sector ExperienceParapublic Sector ExperienceTechnology Services

Tech Stack

Tools & technologies

Flux

About the role

Key responsibilities & impact

Provide operational support for identity and access management (IAM) solutions
Process requests received through the ticketing system
Administer IAM tools, maintain their configurations, and ensure their proper operation
Support teams with the integration of authentication solutions
Establish profiles, roles, and access matrices
Develop and maintain identity lifecycle automations, including access provisioning and deprovisioning
Develop and maintain API integrations and orchestration workflows
Produce the technical documentation and procedures required for operational interventions
Contribute to architecture and security initiatives
Oversee change delivery in accordance with development standards and best practices
Take ownership of and process client requests through tickets
Support clients with IAM processes
Participate in the implementation of fixes and improvements to the organization’s IAM solutions

Requirements

What you’ll need

Hold a university undergraduate degree (bachelor’s degree) in information technology or another relevant field, or have relevant experience, certification, or a combination of qualifications deemed equivalent to the academic requirements
MIFI equivalency is required for any diploma or degree obtained outside Quebec
Have TEN (10) years of relevant experience in information technology
Have significant experience in complex or large-scale organizational environments
Have demonstrated experience handling critical situations or situations with significant operational impact
Have experience coordinating or technically supervising teams or projects
Have served as a senior analyst or technical expert
Have contributed to the improvement of technological processes or architectures
Demonstrate a high degree of autonomy
Strong analytical and synthesis skills
Strong analytical, problem-solving, and request-prioritization skills
Autonomy and professional judgment
Work independently with minimal supervision
Serve as a technical reference and subject-matter expert in the field
Make technical decisions in complex situations
Ability to work with multidisciplinary teams
Strong communication and collaboration skills
Mentor or support less experienced resources
Ability to propose sustainable, well-structured solutions
Broad understanding of technology services
Ability to identify operational risks
Ability to recommend improvements to processes or architectures
Ability to contribute to technology planning
Knowledge of IT service management best practices (e.g., ITIL) is an asset
Experience in the public or parapublic sector is an asset
Be legally authorized to work for any employer in Canada

Benefits

Comp & perks

Minimum of 3 weeks of vacation starting from the first year
Comprehensive group insurance with a generous employer contribution
Employer contribution to a group RRSP
Full remote work flexibility: Hybrid, Remote, or On-site
A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.
Annual IT equipment budget
A balanced work environment with flexible working hours
Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.
An international community of experts ready to share their knowledge
A company culture focused on individuals’ needs and their belonging to a strong community.