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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Lean and Six Sigma methodologies, with a strong focus on process improvement and quality management. Proficient in developing performance indicators and governance frameworks to support organizational change and continuous improvement initiatives.
Highest-signal resume keywords
Lean Six Sigma Green Belt CertificationProcess Improvement ExperiencePerformance Indicator DevelopmentBPMN ProficiencyChange Management Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementQuality ManagementLean MethodologiesSix Sigma MethodologiesPerformance IndicatorsProcess ModelingDocumentation SkillsAnalytical SkillsGovernance FrameworksContinuous Improvement Tools
Soft Skills
Stakeholder EngagementChange Acceptance PromotionFacilitation SkillsCommunication SkillsTeam Support
Tools & Technologies
VisioLucidchartPower BIAgile MethodsSAFe Framework
Certifications & Qualifications
Lean Six Sigma Black Belt CertificationLean Six Sigma Green Belt CertificationProsci Change Management TrainingCCMP Certification
Industry Keywords
Governance FrameworksOperational ChangeContinuous ImprovementKaizenValue Stream Mapping (VSM)5 WhysIshikawaVisual ManagementStandardizationAgile Coaching
About the role
Key responsibilities & impact- Analyze IT processes and practices to identify gaps, pain points, and improvement opportunities
- Design, document, and maintain target processes based on best practices, continuous improvement, and Lean principles
- Support workstream leads and their teams in structuring, planning, and advancing transformation initiatives
- Assess the human, organizational, and operational impacts of change and define support requirements
- Promote change acceptance, stakeholder engagement, and sustainable adoption of new practices
- Establish performance indicators and monitoring mechanisms
- Track progress, issues, risks, dependencies, results, and the impacts of improvements
- Conduct analyses and diagnostics of IT processes and practices
- Apply continuous improvement approaches and tools to simplify ways of working and improve efficiency
- Develop findings and recommendations
- Contribute to IT governance frameworks, practices, processes, and mechanisms
- Lead and facilitate workshops, co-creation sessions, and continuous improvement activities
- Structure issues and opportunities into actions, initiatives, expected outcomes, and success measures
- Identify dependencies and facilitate coordination among workstreams and stakeholders
- Support the preparation of issues, recommendations, and decisions for governance bodies
- Support teams in adopting new practices and adjust interventions according to their maturity, capacity, and needs
- Produce the analyses required for oversight and contribute to quality, performance, and continuous improvement
Requirements
What you’ll need- Hold a university undergraduate degree (bachelor’s degree) in information technology, business administration, or another relevant field, or have relevant experience, certification, or a combination of qualifications considered equivalent to the academic requirements
- MIFI equivalency is required for any degree obtained outside Quebec
- Lean Six Sigma Green Belt or Black Belt certification
- Eight (8) years of experience in process improvement or quality management in complex operational environments
- Five (5) years of experience in a continuous improvement consulting role, with a demonstrated ability to deliver measurable results
- Proven experience leading structured improvement initiatives (Kaizen, VSM, Six Sigma) that produced documented gains
- Experience developing performance indicators and management dashboards
- Proficiency in Lean and Six Sigma methodologies and related tools, including VSM, 5 Whys, Ishikawa, Kaizen events, visual management, and standardization
- In-depth knowledge of governance and regulatory frameworks
- Ability to write robust policies, procedures, and governance frameworks
- Strong process modeling and documentation skills
- Proficiency in BPMN and process-mapping tools (Visio, Lucidchart, or equivalent)
- Ability to produce clear documentation tailored to operational, tactical, and strategic audiences
- Proficiency in performance indicators and dashboards, including Power BI or equivalent
- Advanced proficiency in spoken and written French
- Recognized training in continuous improvement and process optimization
- Training in change management, such as Prosci, CCMP, or equivalent
- Training in Agile methods and team enablement, including Scrum, Kanban, or Agile coaching
- Training related to SAFe or an enterprise-scale Agile delivery framework
- Experience analyzing, optimizing, and documenting processes
- Experience analyzing impacts and supporting organizational, operational, or technological change
- Only candidates legally authorized to work for any employer in Canada will be considered
Benefits
Comp & perks- Minimum of 3 weeks of vacation starting from the first year
- Comprehensive group insurance with a generous employer contribution
- Employer contribution to a group RRSP
- Full remote work flexibility: Hybrid, Remote, or On-site
- A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, and more
- Annual IT equipment budget
- A balanced work environment with flexible working hours
- Career development: training and certifications, online or in-person learning, Wepoint Academy, and more
- An international community of experts ready to share their knowledge
- A company culture focused on individual needs and belonging to a strong community