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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced mastery of the ServiceNow platform, including architecture, integrations, and security, while effectively leveraging AI capabilities and delivering cross-functional business solutions. Proven ability to lead teams, communicate architectural decisions, and oversee complex projects with a focus on performance and scalability.
Highest-signal resume keywords
ServiceNow ArchitectureAdvanced Mastery of the Now PlatformProficiency in AI CapabilitiesCloud Architecture PatternsIntegration of Complex Ecosystems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ImplementationCross-Functional Business SolutionsData LeveragingSecurity TechnologiesAPI-First IntegrationPredictive IntelligenceGenAI / Now AssistVirtual AgentMulti-Instance ArchitectureCMDB Management
Soft Skills
Strong Analytical SkillsHigh Capacity for AdaptationEntrepreneurial MindsetEffective Communication
Certifications & Qualifications
CIS CertificationCTA CertificationCMA Certification
Industry Keywords
ITSMITOMCRMCSMHRSDSPMSecOpsPlatform GovernanceInternational ProjectsSecurity Requirements
Tech Stack
Tools & technologiesCloudITSMServiceNow
About the role
Key responsibilities & impact- Define the target ServiceNow architecture: multi-instance architecture, security, integrations, data, and CMDB
- Design modular solutions across ITSM, ITOM, CRM, CSM, and HRSD based on business needs
- Ensure solution performance, security, and scalability
- Lead platform governance
- Oversee Delivery teams, including solution designers, developers, and administrators
- Challenge user stories
- Make decisions on customization requirements
- Communicate architectural decisions, as well as risks and impacts
- Deliver internal training to support the team’s skills development
Requirements
What you’ll need- At least 5 years of experience implementing ServiceNow, including 2 years in ServiceNow architecture
- Professional proficiency in English
- Daily use of AI in a professional context
- Strong analytical skills and a high capacity for adaptation
- Entrepreneurial mindset
- Strong overall understanding of information systems
- Advanced mastery of the Now Platform
- Expertise in deploying cross-functional business solutions: HRSD, CSM, SPM, and SecOps
- Ability to leverage data effectively
- Proficiency in the platform’s Artificial Intelligence capabilities: Predictive Intelligence, GenAI / Now Assist, and Virtual Agent
- Proficiency in cloud architecture patterns
- Proficiency in integrating complex ecosystems: API-first and publish/subscribe (pub/sub)
- Proficiency in security technologies: OAuth2, SAML, and mTLS
- Experience working on international, multi-module projects with stringent security requirements
- CIS certification in a non-IT business module or CTA/CMA certification is a major plus, but not required
Benefits
Comp & perks- Tailored career development paths for all talent
- Two complementary development tracks: business management and expertise
- Onepoint Academy, offering more than 200 training courses
- Lifelong professional learning and development
- Flexible working environment supported by a remote-work policy
- Leisure and sports activities: music, photography, e-sports, and yoga
- Open-access medical clinic
- Working groups dedicated to equality and diversity initiatives
- Hybrid working