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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in implementing ServiceNow solutions, with a strong command of the platform's advanced configuration capabilities and a deep understanding of its modules. Proficient in translating business needs into technical specifications while managing end-to-end projects and integrating advanced automation.
Highest-signal resume keywords
ServiceNow ImplementationJavaScript DevelopmentAgile MethodologiesCSA CertificationHRSD Module Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ConfigurationTechnical DocumentationImpact AnalysisUnit TestingDefect ResolutionProof-of-Concept ActivitiesAdvanced AutomationGenerative AI IntegrationData Ecosystem KnowledgeFunctional Specifications
Soft Skills
Analytical SkillsAdaptabilityEntrepreneurial Mindset
Tools & Technologies
ServiceNow PlatformNow AssistAI Tools
Certifications & Qualifications
CSA CertificationCIS Certification
Industry Keywords
HR ProcessesCustomer Service ProcessesITIL PracticesChange Management
Tech Stack
Tools & technologiesJavaScriptServiceNow
About the role
Key responsibilities & impact- Support organizations in implementing ServiceNow solutions, from initial scoping through technical and functional administration
- Translate business needs and requirements into configuration and functional specifications
- Define the technical solution on the ServiceNow platform while adhering to the platform’s standard capabilities
- Support change management initiatives, including impact analysis, training materials, training key users, and deployment support
- Perform or delegate configuration, potential development work, and unit testing
- Lead workshops to define requirements and challenge existing processes
- Deliver technical and functional design
- Formalize specifications and write technical documentation
- Conduct demonstrations and proof-of-concept (POC) activities
- Lead defect resolution and prepare solutions for production release
Requirements
What you’ll need- At least 5 years of experience implementing ServiceNow, including JavaScript-based implementations
- Professional proficiency in English
- Daily use of AI in a professional context
- Strong analytical skills and excellent adaptability
- Entrepreneurial mindset
- Strong command of the ServiceNow platform and its advanced configuration capabilities
- In-depth knowledge of the HRSD, CSM, SPM, and SecOps modules
- Ability to adapt to Agile methodologies, HR or customer service processes, and ITIL practices
- At least one CSA certification; CIS certification preferred
- Strong knowledge of the ServiceNow data ecosystem
- Ability to integrate Generative AI, Now Assist, and advanced automation
- Ability to manage end-to-end projects with expert-level seniority
Benefits
Comp & perks- A tailored career path for every talent
- Two complementary development tracks: business management and expertise
- More than 200 training courses through the Onepoint School
- Flexible working arrangements supported by a remote-work policy
- Leisure and sports activities, including music, photography, e-sports, and yoga
- Open-access medical clinic
- Working groups dedicated to equality and inclusion topics
- An inclusive, disability-friendly company with a strong diversity policy