Application Support Analyst

OneSource Virtual

. Serve as the first point of contact for incoming support requests .

Posted 9/18/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and IT operations, with a strong focus on troubleshooting, issue resolution, and effective communication. Proficient in managing support requests and maintaining system performance while adhering to established procedures.

Highest-signal resume keywords

Technical Support ExperienceTicketing Systems ProficiencyTroubleshooting ProceduresWorkday ERP/HCM FamiliarityAzure DevOps Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingBatch ProcessingSystem IntegrationData Flow UnderstandingChange Management AwarenessDisaster Recovery ProceduresSLA-Based Support WorkflowsIssue DocumentationPerformance Monitoring

Soft Skills

Strong Written CommunicationProblem-SolvingCollaboration

Tools & Technologies

Ticketing PlatformsWorkdayAzure DevOps

Industry Keywords

IT OperationsBPaaS OperationsEnterprise Application ConceptsCustomer Support

Tech Stack

Tools & technologies

AzureERP

About the role

Key responsibilities & impact

Serve as the first point of contact for incoming support requests
Triage support requests, determine scope and priority, and initiate resolution using established procedures
Research and apply solutions independently before escalating
Monitor batch processing and integration jobs, identify failures, assess impact, and execute documented recovery steps
Identify and report system performance anomalies, access issues, and integration failures
Document issues, troubleshooting steps, and resolutions accurately
Maintain knowledge base articles and share learnings to reduce repeat issues
Provide timely status updates to end users and stakeholders throughout the ticket lifecycle
Perform projects and other assigned duties

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
1+ years in technical support or IT operations
Experience with ticketing systems and SLA-based support workflows
Strong written communication skills
Ability to follow troubleshooting procedures and escalation processes
Basic understanding of enterprise application concepts, business processes, and data flow
Familiarity with change management awareness and basic security and disaster recovery procedures
Experience with Workday or similar ERP/HCM platforms preferred
Familiarity with customer support or ticketing platforms preferred
Basic understanding of batch processing, job monitoring, or system integration concepts a plus
Experience supporting BPaaS operations environments a plus
Familiarity with Azure DevOps for issue tracking a plus

Benefits

Comp & perks

Values-based culture
Upward mobility
Professional development opportunities
Opportunities to learn and share ideas
Creative collaboration and innovative work environment