Application Support Analyst

OneSource Virtual

. Serve as the first point of contact for incoming support requests .

Posted 11/11/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and IT operations, with a strong focus on troubleshooting, issue resolution, and effective communication with stakeholders. Proficient in managing ticketing systems and maintaining knowledge bases to enhance service delivery.

Highest-signal resume keywords

Technical Support ExperienceTicketing Systems ProficiencyTroubleshooting ProceduresWorkday ERP/HCM FamiliarityBatch Processing Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingIssue ResolutionBatch ProcessingSystem IntegrationData Flow UnderstandingChange Management AwarenessDisaster Recovery ProceduresSLA-Based Support WorkflowsTechnical DocumentationMonitoring Jobs

Soft Skills

Strong Written CommunicationProblem-SolvingOwnershipCollaborationClear Communication

Tools & Technologies

Ticketing PlatformsWorkdayAzure DevOpsBPaaS Operations Environments

Industry Keywords

IT OperationsTechnical SupportEnterprise ApplicationsCustomer SupportIntegration Failures

Tech Stack

Tools & technologies

AzureERP

About the role

Key responsibilities & impact

Serve as the first point of contact for incoming support requests
Triage requests, determine scope and priority, and initiate resolution using established procedures
Research and apply solutions independently before escalating
Take ownership of troubleshooting by exhausting documented approaches and leveraging available resources, team knowledge, and prior issue history
Monitor essential batch processing and integration jobs
Identify failures, assess impact, execute documented recovery steps, and escalate issues outside standard procedures
Identify and report system performance anomalies, access issues, and integration failures
Recognize patterns that may indicate broader systemic problems
Document issues, troubleshooting steps, and resolutions accurately
Maintain knowledge base articles for assigned service areas and share learnings to reduce repeat issues
Provide timely status updates to end users and stakeholders throughout the ticket lifecycle
Communicate findings in clear, non-technical language appropriate to the audience
Perform projects and other duties as assigned

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, or a related field preferred
1+ years in technical support or IT operations
Experience with ticketing systems and SLA-based support workflows
Strong written communication skills
Ability to follow troubleshooting procedures and escalation processes
Basic understanding of enterprise application concepts, business processes, and data flow
Familiarity with change management awareness and basic security and disaster recovery procedures
Experience with Workday or similar ERP/HCM platforms preferred
Familiarity with customer support or ticketing platforms preferred
Basic understanding of batch processing, job monitoring, or system integration concepts a plus
Experience supporting BPaaS operations environments a plus
Familiarity with Azure DevOps for issue tracking a plus

Benefits

Comp & perks

Values-based culture
Upward mobility
Professional development opportunities
Opportunities to learn and share ideas
Creative collaboration
Recognition/reward for innovative thinking, fresh perspectives, and hard work