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Benefits Specialist
OneSource Virtual. Support the Employee Services Team using Workday, case management, knowledge base and contact center technologies and processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Employee Services support, particularly in Workday and Benefit Administration, while effectively managing inquiries and providing timely responses. Strong analytical and communication skills are essential for identifying process improvements and maintaining professionalism in a fast-paced environment.
Highest-signal resume keywords
Workday SupportBenefit AdministrationEmployee Benefits KnowledgeEffective Communication SkillsAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
WorkdayBenefit AdministrationHRISMicrosoft OfficeOutlookCase ManagementKnowledge BaseAudit ProcessesProcess ImprovementAutomation
Soft Skills
Interpersonal SkillsProfessionalismAdaptabilityTeam CollaborationMulti-tasking
Tools & Technologies
Contact Center Technologies
Industry Keywords
COBRAFederal RequirementsRegulatory ComplianceHR ProcessesPerformance Standards
About the role
Key responsibilities & impact- Support the Employee Services Team using Workday, case management, knowledge base and contact center technologies and processes
- Provide support in Benefit Administration, Help Desk and/or Workforce Administration
- Respond accurately and promptly to incoming written and telephone Tier 1 and Tier 2 inquiries regarding Workday access/navigation, benefits and/or general HR
- Research inquiries using the knowledge base and provide efficient, timely responses
- Escalate unresolved inquiries to the Account Manager or Pod Manager
- Provide professional and timely service for internal audit requests
- Participate in work intake reviews to automate audit activities and reporting
- Communicate audit-related issues to leadership
- Participate in ongoing functional-area training
- Build partnerships within the department and organization
- Identify and document process improvements or automation opportunities
- Meet or exceed performance standards
- Perform other duties assigned by the Manager
Requirements
What you’ll need- HS Diploma required
- 2 years of related experience and/or training
- Knowledge of employee benefits, COBRA and other federal/regulatory requirements
- Proficient PC skills, including Microsoft Office, Outlook and HRIS
- Bachelor’s degree preferred
- Effective communication skills via telephone, email and in-person
- Ability to adapt and display a positive attitude
- Ability to work independently and as part of a team
- Outstanding interpersonal skills and professionalism
- Punctuality and adherence to a set schedule, with extra hours as needed
- Ability to cope in a fast-paced, demanding environment and manage sensitive, confidential issues
- Analytical, research and follow-up skills
- Ability to multi-task