Bilingual Benefits Specialist

OneSource Virtual

. Support the Employee Services Team using Workday, case management, knowledge base, and contact center technologies and processes .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in Workday and HRIS, providing Tier 1 and Tier 2 support for employee benefits and inquiries while maintaining professionalism and effective communication. Capable of identifying process improvements and managing sensitive information in a fast-paced environment.

Highest-signal resume keywords

Workday SupportEmployee Benefits KnowledgeMicrosoft Office ProficiencyEffective Communication SkillsAnalytical Research Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WorkdayHRISEmployee BenefitsCOBRA KnowledgeCase ManagementKnowledge Base UtilizationAudit SupportProcess ImprovementAutomation OpportunitiesPerformance Standards

Soft Skills

Interpersonal SkillsProfessionalismAdaptabilityTeam CollaborationMultitasking

Tools & Technologies

Microsoft OfficeOutlookContact Center Technologies

Industry Keywords

Federal RequirementsRegulatory ComplianceHR InquiriesInternal Audit Requests

About the role

Key responsibilities & impact

Support the Employee Services Team using Workday, case management, knowledge base, and contact center technologies and processes
Provide Tier 1 and Tier 2 support for Workday access/navigation, benefits, and general HR inquiries
Respond accurately and promptly to written and telephone inquiries
Research inquiries using the knowledge base and provide efficient responses
Escalate unresolved inquiries to the Account Manager or Pod Manager
Provide professional and timely service for internal audit requests
Participate in work intake reviews to automate audit activities and reporting
Communicate audit-related issues to leadership
Participate in ongoing functional-area training
Build strong partnerships within the department and organization
Identify and document process improvements, innovation, and automation opportunities
Meet or exceed performance standards
Perform other duties assigned by the Manager

Requirements

What you’ll need

HS Diploma required
2 years of related experience and/or training
Knowledge of employee benefits, COBRA, and other federal/regulatory requirements
Proficient PC skills, including Microsoft Office, Outlook, and HRIS
Effective communication skills via telephone, email, and in-person
Willingness to adapt and display a positive attitude
Ability to work independently and as part of a team
Outstanding interpersonal skills and professionalism
Punctuality and adherence to a set schedule, with extra hours as needed
Ability to cope in a fast-paced, demanding environment and manage sensitive, confidential issues
Analytical, research, and follow-up skills
Ability to multitask
Bachelor's degree preferred