Bilingual Benefits Specialist

OneSource Virtual

. Support the Employee Services Team using Workday, case management, knowledge base, and contact center technologies and processes .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Workday and HRIS systems while providing Tier 1 and Tier 2 support for employee benefits and HR inquiries. Exhibits strong communication and interpersonal skills to effectively manage inquiries and collaborate within teams.

Highest-signal resume keywords

Workday SupportEmployee Benefits KnowledgeMicrosoft Office ProficiencyEffective Communication SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WorkdayHRISCase ManagementKnowledge BaseBenefits AdministrationCOBRA ComplianceAudit SupportProcess ImprovementReporting AutomationMultitasking

Soft Skills

Interpersonal SkillsProfessionalismAdaptabilityTeam CollaborationPositive Attitude

Tools & Technologies

Microsoft OfficeOutlookContact Center Technologies

Industry Keywords

Federal RequirementsRegulatory ComplianceEmployee ServicesHR InquiriesPerformance Standards

About the role

Key responsibilities & impact

Support the Employee Services Team using Workday, case management, knowledge base, and contact center technologies and processes
Provide Tier 1 and Tier 2 support for Workday access/navigation, benefits, and general HR inquiries
Respond accurately and promptly to written and telephone inquiries
Research inquiries using the knowledge base and provide efficient, timely responses
Escalate inquiries to the Account Manager or Pod Manager when knowledge base resources or tools are insufficient
Provide professional and timely service for internal audit requests
Participate in work intake reviews to automate audit activities and reporting
Communicate audit-related issues to leadership in a timely and efficient manner
Participate in ongoing functional-area training
Build partnerships within the department and organization
Identify and document process improvements or automation opportunities
Meet or exceed performance standards
Assume other duties assigned by the Manager

Requirements

What you’ll need

High school diploma required
2 years of related experience and/or training
Knowledge of employee benefits, COBRA, and other federal/regulatory requirements
Proficient PC skills, including Microsoft Office, Outlook, and HRIS
Effective communication skills via telephone, email, and in-person
Ability to adapt and display a positive attitude
Ability to work independently and as part of a team
Outstanding interpersonal skills and professionalism
Punctuality and adherence to a set schedule, with extra hours as needed
Ability to work in a fast-paced, demanding environment and manage sensitive, confidential issues
Analytical, research, follow-up, and multitasking skills
Bachelor's degree preferred