Bilingual Help Desk Specialist, Contact Center Representative

OneSource Virtual

. Support the Benefit & Employee Services Team .

Posted 10/16/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Workday platform navigation and customer service, with a strong ability to communicate effectively in both English and Spanish. Capable of identifying process improvements and maintaining performance metrics in a fast-paced environment.

Highest-signal resume keywords

Workday Platform NavigationCustomer Service ExperienceFluency In SpanishMicrosoft Office ProficiencyAnalytical And Research Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WorkdayHRISMicrosoft OfficeOutlookEmployee Self Service FunctionalityProcess ImprovementAutomation OpportunitiesPerformance MetricsService Level Agreement StatisticsZendesk

Soft Skills

Effective Communication SkillsOutstanding Interpersonal SkillsAbility To AdaptPositive AttitudeAbility To Multitask

Tools & Technologies

WorkdayZendeskMicrosoft OfficeHRIS

Industry Keywords

Customer ServiceEmployee ServicesPerformance StandardsProcess ChangesConfidential Issues

About the role

Key responsibilities & impact

Support the Benefit & Employee Services Team
Utilize Workday and Zendesk ticketing technologies
Process myFlexWallet tasks
Provide professional and timely service to internal and external customers
Provide Workday platform navigation and access assistance
Support performance metrics and service level agreement statistics for written and verbal cases
Escalate service delivery issues to on-site Leads and Corporate contacts as appropriate
Participate in ongoing functional-area training
Build partnerships within the department and organization
Identify and document process improvements, innovation, process changes, and automation opportunities
Meet or exceed performance standards
Perform other duties assigned by the Manager

Requirements

What you’ll need

High school diploma required
1–2 years of customer service or related experience and/or training
Fluency written/spoken in Spanish required
Must be able to work 10am to 7pm
Ability to learn basic Employee Self Service functionality for the Workday platform
Proficient PC skills, including Microsoft Office, Outlook, and HRIS
Effective communication skills via telephone, email, and in-person
Ability to adapt and display a positive attitude
Ability to work independently and as part of a team
Outstanding interpersonal skills and professionalism
Punctuality and adherence to a set schedule, with extra hours as needed
Ability to cope in a fast-paced, demanding environment and manage sensitive, confidential issues
Analytical, research, and follow-up skills
Ability to multitask
Bachelor's degree preferred

Benefits

Comp & perks

Values-based culture
Upward mobility
Professional development opportunities
Ongoing training
Opportunities to learn and share ideas
Creative collaboration
Recognition/reward for innovative thinking and hard work