Manager, Invoice Pay Supplier Recruitment – Retention

OneSource Virtual

. Build and lead the supplier recruitment and retention calling team .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supplier enrollment and retention, with a strong focus on leading and coaching outreach teams. Proficient in managing KPIs, developing call strategies, and ensuring adherence to operational standards.

Highest-signal resume keywords

Supplier Enrollment ExperienceTeam Leadership and CoachingSalesforce ExperienceVirtual Card Program KnowledgeStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Supplier EnrollmentVendor EnablementPayments OutreachCall Script DevelopmentKPI ManagementPerformance ReportingExcel ProficiencyProcess BuildingObjection HandlingTeam Onboarding

Soft Skills

ResilienceCollaborationResults DrivenIntegrityAccountability

Tools & Technologies

SalesforceWorkdayExcel

Industry Keywords

Supplier RetentionOutbound Contact FunctionVirtual Card EnrollmentCampaign PerformanceSOP Development

About the role

Key responsibilities & impact

Build and lead the supplier recruitment and retention calling team
Make supplier calls directly, especially during the first 90 days
Develop and refine call scripts, talk tracks, and objection handling
Assess team strengths and skill gaps
Recommend headcount based on call volume, conversion, and campaign size
Recruit, hire, onboard, and train new callers
Coach team members, set expectations, and manage performance
Own daily KPIs including calls, conversion, enrollments, pushback themes, and save rate
Track in-house conversion against JPMC-run campaigns
Report calling activity and results to the PO&O team
Contribute supplier enrollment and campaign performance data for Quarterly Business Reviews
Handle supplier retention and save attempts
Capture and report reasons suppliers leave and track save rate
Handle supplier-side assistance that does not require customer decisions
Route customer decisions, exceptions, and program changes to the PO&O team
Define SOPs for handoffs, cross-training, and reporting with PO&O
Maintain documentation of calling workflows, scripts, and campaign activity
Ensure adherence to processing standards, SLAs, and documented procedures
Directly manage the SRR calling team and report to the Director of Invoice Pay

Requirements

What you’ll need

Experience in supplier enrollment, vendor enablement, payments outreach, or a related outbound supplier or customer contact function; typically five or more years
Prior experience leading, training, or coaching a calling or outreach team
Experience with virtual card programs, virtual card enrollment, or supplier acceptance strongly preferred
Experience standing up or significantly building a program, process, or team preferred
Salesforce experience preferred
Workday knowledge a plus
Proficient with Excel and able to quickly adapt to multiple systems
Strong written and verbal communication skills
Comfortable with ambiguity and change; able to build structure and process where none exists
Resilient and professional under supplier pushback; confident and calm in difficult conversations
Collaborative across team boundaries
Results driven and self-managing
Integrity and accountability in all interactions

Benefits

Comp & perks

Values-based culture
Upward mobility
Professional development with opportunities of all kinds