Manager, Project Operations

. Lead a team of Project Managers responsible for delivering projects across OSV service implementations .

Posted 9/25/2026full-timeRemote • United StatesSeniorLeadWebsite

Tools & technologies

PMP

Key responsibilities & impact

Lead a team of Project Managers responsible for delivering projects across OSV service implementations
Provide strategic oversight, resource allocation, delivery governance, and operational leadership
Ensure projects are delivered on time, within scope, and aligned to customer success
Partner with the PMO Director and cross-functional leaders to optimize delivery frameworks and standardize processes
Drive portfolio-level delivery health, talent development, and continuous improvement
Own the project portfolio, PM assignments, workload balance, and alignment to business priorities
Execute portfolio-level delivery assurance, identify systemic risks, and drive organizational mitigations
Standardize governance practices and audit adherence across PM-led projects
Own operational delivery metrics, analyze trends, and improve delivery predictability and efficiency
Lead PMO tooling and process improvements
Resolve cross-service and cross-team conflicts
Build PM talent pipelines through coaching, development plans, and advancement-readiness assessment
Set expectations for PM behaviors, operating norms, and delivery quality
Address performance concerns proactively
Sponsor and contribute to continuous improvement initiatives that enhance scalability, quality, and customer outcomes

What you’ll need

Bachelor's degree
8+ years of project management experience, including 3+ years leading or managing a team of project managers
2+ years' experience managing HCM, Payroll, Payroll Tax, or Benefits application implementations
Demonstrated experience with portfolio-level oversight, resource allocation, workload balancing, and delivery governance across multiple concurrent projects
Working knowledge of Human Resources, Benefits, Payroll, and Payroll Tax
Experience in a BPaaS, SaaS, or professional services delivery environment
PMP Certification or equivalent project management credential
Preferred: Experience within the Workday ecosystem
Preferred: Prior people management experience including performance management and talent development
Preferred: Workday Certification
Preferred: Familiarity with Rocketlane or similar project delivery/PSA tooling

Comp & perks