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Payroll Services Supervisor
OneSource Virtual. Supervise and support a team of payroll employees processing customer payrolls on the Workday platform .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in payroll processing, compliance, and team leadership, with a strong focus on accuracy and quality in a high-volume environment. Proficient in utilizing Workday Payroll and Microsoft Suite to enhance team performance and customer satisfaction.
Highest-signal resume keywords
Payroll ComplianceWorkday PayrollTeam LeadershipPerformance Metrics TrackingFPC or CPP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payroll ProcessingTax RegulationsMulti-State PayrollWorkday PlatformPerformance MetricsProcess ImprovementData Security StandardsAudit Controls
Soft Skills
Communication SkillsInterpersonal SkillsCoaching SkillsAttention to DetailPrioritization
Tools & Technologies
Microsoft SuiteHCM Platforms
Certifications & Qualifications
FPCCPP
Industry Keywords
Payroll RegulationsCustomer InquiriesSLA ManagementOnboardingTeam Supervision
About the role
Key responsibilities & impact- Supervise and support a team of payroll employees processing customer payrolls on the Workday platform
- Serve as the first point of escalation for payroll processing issues, discrepancies, and customer inquiries
- Review and audit payroll runs for accuracy, compliance, and customer-specific requirements
- Monitor daily team workload and task distribution, adjusting priorities to meet deadlines and SLAs
- Provide real-time coaching and feedback to payroll employees
- Track and report individual and team performance metrics
- Support onboarding and training of new payroll specialists
- Partner with the Manager or Senior Manager to implement process improvements
- Maintain knowledge of federal, state, and local payroll regulations and communicate changes to the team
- Assist with customer communication related to payroll questions, tax matters, and reporting
- Ensure adherence to OSV policies, SOC audit controls, and data security standards
Requirements
What you’ll need- High School Diploma or equivalent
- 5+ years of Payroll/Tax experience, with at least 1 year in a lead or supervisory capacity
- Solid understanding of payroll compliance, tax regulations, and multi-state payroll processing
- Demonstrated ability to prioritize workload and meet deadlines in a high-volume, deadline-driven environment
- Strong attention to detail with a commitment to accuracy and quality
- Excellent communication and interpersonal skills; comfortable coaching peers and interfacing with customers
- Proficiency in Microsoft Suite
- Experience with Workday Payroll preferred
- Familiarity with other HCM platforms preferred
- FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional) designation preferred
Benefits
Comp & perks- Values-based culture
- Upward mobility
- Professional development opportunities
- Opportunities to learn and share ideas
- Creative collaboration opportunities