Payroll Specialist

OneSource Virtual

. Provide full end-to-end payroll processing support for Managed Payroll customers .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end payroll processing, including payroll logic, tax compliance, and troubleshooting. Proficient in managing customer relationships and delivering high-quality service in a fast-paced environment.

Highest-signal resume keywords

End-To-End Payroll ProcessingPayroll Tax ComplianceWorkday ConfigurationCustomer Experience ManagementMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingPayroll LogicTroubleshootingPayroll ConfigurationMulti-Jurisdiction TaxW-2 SupportYear-End ProcessesRoot Cause AnalysisService-Level AgreementsQuality Metrics

Soft Skills

Strong Communication SkillsCustomer Service OrientationProblem-SolvingCollaborationTime Management

Tools & Technologies

WorkdaySalesforceMicrosoft WordPayroll Software

Certifications & Qualifications

Associate's Degree

Industry Keywords

Payroll ComplianceOutsourcing EnvironmentClient SatisfactionService-Level AgreementsAudit Reports

About the role

Key responsibilities & impact

Provide full end-to-end payroll processing support for Managed Payroll customers
Manage multiple customers and deadlines in a fast-paced work environment
Act as named Specialist for Managed Payroll and Payroll Administrative customers
Support OSV payroll, tax, and garnishment customers across service levels as needed
Manage and respond to daily cases while meeting service-level agreements and client satisfaction targets
Respond to internal escalated cases
Resolve customer issues, handle escalations, perform and document root cause analyses, and implement remedial procedures
Lead weekly, monthly, and quarterly client calls
Participate in new client transitions and service-area calls
Configure basic to medium-complexity Workday pay components, deductions, and run categories
Support year-end processes and special projects
Troubleshoot quarter-end and year-end audit reports and recommend solutions
Meet quality, production, and scorecard metrics
Maintain payroll services support documentation
Collaborate with peers and customer teams to support customers and resolve requests

Requirements

What you’ll need

Associate's degree
3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
3+ years Customer Experience, or proven skills to operate at this experience level
Advanced proficiency with Microsoft Word and Excel
Strong understanding of payroll taxes, intermediate payroll configuration, and payroll compliance
Multi-jurisdiction tax, payroll year-end, and W-2 support and adjustments experience
Strong written and verbal communication skills
Experience in an outsourcing environment — payroll or tax, Workday, and Salesforce programs preferred
Must be able to work 9:00 am–6:00 pm PST
Remote position based in the United States

Benefits

Comp & perks

Values-based culture
Upward mobility
Professional development opportunities
Opportunities to learn and share ideas
Creative collaboration