Payroll Specialist

OneSource Virtual

. Provide full end-to-end payroll processing support for Managed Payroll customers .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end payroll processing, payroll tax compliance, and customer service management. Proficient in Workday configuration and capable of managing complex payroll-related issues while maintaining high client satisfaction.

Highest-signal resume keywords

End-To-End Payroll ProcessingPayroll Tax ComplianceWorkday ConfigurationCustomer Experience ManagementAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingPayroll LogicPayroll ConfigurationData EntryMathematical SkillsResearch SkillsCritical ThinkingMulti-Jurisdiction Tax ExperienceW-2 SupportPayroll Compliance

Soft Skills

Strong Communication SkillsOrganizational SkillsAttention to DetailTime ManagementAbility to Multitask

Tools & Technologies

Microsoft WordMicrosoft ExcelWorkdaySalesforce

Certifications & Qualifications

Associate's Degree

Industry Keywords

Managed PayrollCustomer SatisfactionService Level AgreementsRoot Cause AnalysisPayroll Year-End Processes

About the role

Key responsibilities & impact

Provide full end-to-end payroll processing support for Managed Payroll customers
Act as named Specialist for Managed Payroll and Payroll Administrative customers
Support OSV payroll, tax, and garnishment customers across service levels as needed
Manage and respond to daily cases while meeting service level agreements and client satisfaction targets
Respond to internal escalated cases
Resolve customer issues and escalations, perform and document root cause analyses, and implement remedial procedures
Lead weekly, monthly, and quarterly client calls
Participate in new client transitions and service-area calls, including tax calls
Configure basic to medium-complexity Workday pay components, deductions, and run categories
Support payroll year-end processes and special projects
Troubleshoot quarter-end and year-end audit reports and make recommendations
Meet quality and production metrics and scorecards
Maintain payroll services support documentation
Collaborate with peers and customer teams to support customers and resolve requests
Contribute to team improvements and adopt new ideas and procedures

Requirements

What you’ll need

Associate's degree
3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
3+ years Customer Experience, or proven skills to operate at this experience level
Advanced proficiency with Microsoft Word and Excel
Strong understanding of payroll taxes, intermediate payroll configuration, and payroll compliance
Multi-jurisdiction tax, payroll year-end, and W-2 support and adjustments experience
Strong written and verbal communication skills
Strong understanding of payroll processes and procedures
Strong analytical, data entry, research, mathematical, critical-thinking, consultative, and problem-solving skills
Strong organizational skills, attention to detail, time management, accuracy, and ability to multitask
Ability to establish and maintain effective working relationships
Ability to manage workload independently, meet tight deadlines, and handle competing demands
Preferred: experience in an outsourcing environment involving payroll or tax, Workday, and Salesforce programs

Benefits

Comp & perks

Values-based culture
Upward mobility
Professional development opportunities
Opportunities to learn and share ideas
Creative collaboration
Recognition/reward for innovative thinking and hard work