Payroll Specialist

OneSource Virtual

. Provide full end-to-end payroll processing support for Managed Payroll customers .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end payroll processing, payroll configuration, and customer service management. Proficient in handling payroll taxes, compliance, and year-end activities while maintaining high-quality standards and client satisfaction.

Highest-signal resume keywords

End-To-End Payroll ProcessingPayroll ConfigurationCustomer Experience ManagementWorkday Payroll SupportPayroll Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingPayroll LogicTroubleshootingData EntryAnalytical SkillsMathematical SkillsResearch SkillsMulti-Jurisdiction TaxW-2 SupportPayroll Procedures

Soft Skills

Strong Communication SkillsProblem-SolvingTime ManagementCollaboration

Tools & Technologies

Microsoft WordMicrosoft ExcelWorkdaySalesforce

Certifications & Qualifications

Associate's Degree

Industry Keywords

Payroll TaxesPayroll ComplianceCustomer SatisfactionService-Level AgreementsClient Transitions

About the role

Key responsibilities & impact

Provide full end-to-end payroll processing support for Managed Payroll customers
Manage multiple customers with varying deadlines in a fast-paced work environment
Act as the named Specialist for Managed Payroll and Payroll Administrative customers
Support OSV payroll, tax, and garnishment customers as needed within the service team
Manage and respond to daily cases while meeting service-level agreements and client satisfaction goals
Respond to internal escalated cases from the payroll team and other stakeholders
Resolve customer issues, handle escalations, perform and document root cause analysis, and implement remedial procedures
Lead weekly, monthly, and quarterly client calls
Participate in new client transitions and other service-area calls
Configure basic to medium-complexity Workday pay components, deductions, and run categories
Support the year-end process and special projects
Troubleshoot quarter-end and year-end audit reports and make recommendations to customers
Meet quality and production metrics and scorecards
Maintain payroll services support documentation
Collaborate with peers and customer teams to support customers and resolve requests
Support Workday payroll configuration and year-end activities

Requirements

What you’ll need

Associate's degree
3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
3+ years of Customer Experience, or proven skills to operate at this experience level
Advanced proficiency with Microsoft Word and Excel
Strong understanding of payroll taxes, intermediate payroll configuration, and payroll compliance
Experience with multi-jurisdiction tax, payroll year-end, and W-2 support and adjustments
Strong written and verbal communication skills
Strong understanding of payroll processes and procedures
Strong analytical, data entry, and research skills
Excellent problem-solving and mathematical skills
Ability to manage multiple customers, meet tight deadlines, and handle competing demands
Preferred: experience in an outsourcing environment, payroll or tax, Workday, and Salesforce programs

Benefits

Comp & perks

Values-based culture
Upward mobility
Professional development opportunities
Opportunities to learn and share ideas
Creative collaboration
Remote work arrangement