Payroll Specialist

OneSource Virtual

. Provide full end-to-end payroll processing support for Managed Payroll customers .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end payroll processing, including payroll logic, compliance, and troubleshooting, while effectively managing customer relationships and meeting service level agreements. Proficient in configuring payroll components within Workday and supporting year-end processes.

Highest-signal resume keywords

End-To-End Payroll ProcessingPayroll ComplianceWorkday ConfigurationCustomer ExperiencePayroll Taxes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingPayroll LogicTroubleshootingPayroll ConfigurationMulti-Jurisdiction TaxW-2 SupportRoot Cause AnalysisQuality MetricsProduction Metrics

Soft Skills

Strong Communication SkillsCustomer ServiceCollaboration

Tools & Technologies

Microsoft WordMicrosoft ExcelWorkdaySalesforce

Certifications & Qualifications

Associate's Degree

Industry Keywords

Managed PayrollPayroll AdministrativeYear-End ProcessAudit ReportsService Level Agreements

About the role

Key responsibilities & impact

Provide full end-to-end payroll processing support for Managed Payroll customers
Manage multiple customers and deadlines in a fast-paced work environment
Act as named Specialist for Managed Payroll and Payroll Administrative customers
Support OSV payroll, tax, and garnishment customers as needed
Manage and respond to daily cases to meet service level agreements and client satisfaction targets
Respond to internal escalated cases
Resolve customer issues, handle escalations, perform and document Root Cause Analysis, and implement remedial procedures
Lead weekly, monthly, and quarterly client calls
Participate in new client transition and service area calls
Configure basic to medium-complexity Workday pay components, deductions, and run categories
Support the year-end process and special projects
Troubleshoot quarter-end and year-end audit reports and make recommendations
Meet quality and production metrics and scorecards
Maintain payroll services support documentation
Collaborate with peers and customer teams to support customers and resolve requests

Requirements

What you’ll need

Associate's degree
3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
3+ years Customer Experience, or proven skills to operate at this experience level
Advanced proficiency with Microsoft Word and Excel
Strong understanding of Payroll Taxes, intermediate Payroll configuration, and Payroll Compliance
Multi-Jurisdiction tax, Payroll Year End, and W-2 Support and Adjustments experience
Strong written and verbal communication skills
Experience in an outsourcing environment—payroll or tax, Workday and Salesforce programs (preferred)

Benefits

Comp & perks

Values-based culture
Upward mobility
Professional development opportunities
Opportunities to learn and share ideas
Creative collaboration and recognition of hard work