Payroll Specialist

OneSource Virtual

. Provide full end-to-end payroll processing support for Managed Payroll customers .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end payroll processing, including payroll logic, tax compliance, and troubleshooting. Proficient in managing customer relationships and meeting service-level agreements while maintaining high-quality standards.

Highest-signal resume keywords

End-To-End Payroll ProcessingPayroll Tax ComplianceWorkday ConfigurationCustomer Experience ManagementMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingPayroll LogicTroubleshootingPayroll ConfigurationMulti-Jurisdiction TaxW-2 SupportYear-End ProcessesRoot-Cause AnalysisQuality MetricsProduction Metrics

Soft Skills

Strong Communication SkillsCustomer Service OrientationProblem-Solving

Tools & Technologies

WorkdaySalesforceMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Associate's Degree

Industry Keywords

Payroll ComplianceManaged PayrollOutsourcing EnvironmentClient SatisfactionService-Level Agreements

About the role

Key responsibilities & impact

Provide full end-to-end payroll processing support for Managed Payroll customers
Manage multiple customers and deadlines in a fast-paced work environment
Act as named Specialist for Managed Payroll and Payroll Administrative customers
Support OSV payroll, tax, and garnishment customers as needed
Manage and respond to daily cases to meet service-level agreements and client satisfaction targets
Respond to internal escalated cases
Resolve customer issues, handle escalations, perform and document root-cause analyses, and implement remedial procedures
Lead weekly, monthly, and quarterly client calls
Participate in new-client transitions and service-area calls
Configure basic to medium-complexity Workday pay components, deductions, and run categories
Support year-end processes and special projects
Troubleshoot quarter- and year-end audit reports and make recommendations
Meet quality and production metrics and scorecards
Maintain payroll-services support documentation
Collaborate with peers and customer teams to resolve requests

Requirements

What you’ll need

Associate's degree
3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
3+ years Customer Experience, or proven skills to operate at this experience level
Advanced proficiency with Microsoft Word and Excel
Strong understanding of Payroll Taxes, intermediate Payroll configuration, and Payroll Compliance
Multi-Jurisdiction tax, Payroll Year End, and W-2 Support and Adjustments experience
Strong written and verbal communication skills
Experience in an outsourcing environment—payroll or tax, Workday and Salesforce programs (preferred)
Must be able to work 9:00 am–6:00 pm PST

Benefits

Comp & perks

Values-based culture
Upward mobility
Professional development opportunities
Opportunities to learn and share ideas
Creative collaboration
Remote work arrangement