Payroll Tax Case Administrator – Temporary

OneSource Virtual

. Set up and accurately and timely index tax tickets and notices in OSV Support and Salesforce .

Posted 10/9/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong data entry and analytical skills while effectively managing customer service tasks and administrative projects within the Tax department. Proficient in utilizing technology to enhance problem-solving and meet established quotas.

Highest-signal resume keywords

Data EntryCustomer ServiceAnalytical SkillsMicrosoft ExcelSalesforce

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryAnalytical SkillsResearch SkillsMicrosoft WordMicrosoft ExcelTax Ticket IndexingAudit PerformanceMulti-taskingProblem SolvingPayroll Tax Knowledge

Soft Skills

Organizational SkillsCustomer Service SkillsAbility to Work IndependentlyTime ManagementAdaptability

Tools & Technologies

SalesforceZendeskTaxEx System

Certifications & Qualifications

High School GraduateGED

Industry Keywords

Tax FunctionsCustomer ServiceCall Center ExperienceDomestic North American Tax

About the role

Key responsibilities & impact

Set up and accurately and timely index tax tickets and notices in OSV Support and Salesforce
Perform daily audits of ticket and notice data with 98% accuracy
Meet established daily ticket and notice quotas
Manage unassigned aged tickets within a 24-hour timeframe
Locate client account information using the TaxEx system
Process Critical and Blocker tickets within 2 hours of receipt
Assist with special projects as needed
Support domestic North American tax functions for clients
Perform data entry and administrative projects for the Tax department

Requirements

What you’ll need

High School graduate, GED or equivalent; higher education preferred
1-2 years of customer service or call center experience
Strong analytical and research skills
Experience in Microsoft Word
Proficiency in Excel
Willingness to work split shifts, evenings, weekends and holidays
Strong data entry and research skills
Excellent customer service skills
Strong organizational skills and ability to multi-task
Ability to work with minimal supervision and meet deadlines
Comfort with technology and applying it to solve problems
Associates Degree or higher preferred
Knowledge of payroll taxes a plus
Experience with Zendesk and/or Salesforce preferred

Benefits

Comp & perks

Values-based culture
Upward mobility
Professional development opportunities
Opportunities to learn and share ideas
Creative collaboration
Recognition/reward for innovative thinking, fresh perspectives, and hard work