Seasonal Benefits Specialist – Call Center

OneSource Virtual

. Support the Employee Services Team using Workday, case management, knowledge base, and contact center technologies and processes .

Posted 9/24/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in benefits administration, including knowledge of group life and health benefits, federal regulations, and effective customer service. Proficient in using Workday and Microsoft Office to support employee services and resolve benefits-related issues.

Highest-signal resume keywords

Benefits AdministrationCustomer Service ExperienceKnowledge of Federal RegulationsWorkday ProficiencyBilingual in Spanish or French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits AdministrationKnowledge of Group Life and Health BenefitsKnowledge of Section 125Knowledge of ERISAKnowledge of COBRAWorkday ProficiencyMicrosoft Office ProficiencyHRIS ProficiencyAnalytical SkillsMultitasking Skills

Soft Skills

Professional Communication SkillsOutstanding Interpersonal SkillsAbility to AdaptPositive AttitudePunctuality

Tools & Technologies

WorkdayCase Management TechnologiesKnowledge Base TechnologiesContact Center TechnologiesMicrosoft OfficeOutlook

Industry Keywords

Benefits AdministrationEmployee ServicesCustomer ServiceFederal RegulationsConfidential Issues

About the role

Key responsibilities & impact

Support the Employee Services Team using Workday, case management, knowledge base, and contact center technologies and processes
Provide professional and timely service to internal and external customers
Process benefit-related changes, including life-status and address changes
Resolve benefits administration service issues with internal staff and outside vendors
Counsel employees on benefit programs, including plan features, procedures, eligibility, and premiums
Perform monthly reconciliation of carrier invoices for reporting to customers
Support functional areas including benefits administration, help desk, and/or workforce administration

Requirements

What you’ll need

High school diploma required
2-5 years of related benefits experience and/or training
Customer Service experience is a must
Knowledge of group life and health benefits
Knowledge of federal regulations such as Section 125, ERISA, and COBRA
Ability to cope in a fast-paced, demanding environment and manage sensitive, confidential issues
Professional communication skills
Proficient PC skills, including Microsoft Office, Outlook, and HRIS
Effective communication via telephone, email, and in-person
Ability to adapt and display a positive attitude
Ability to work independently and as part of a team
Outstanding interpersonal skills and professionalism
Punctuality and adherence to the set schedule, with extra hours as needed
Analytical, research, follow-up, and multitasking skills
Flexibility between 7am and 7pm Central time
Bilingual candidates in Spanish or French preferred
Bachelor's degree preferred