Service Delivery Trainer

OneSource Virtual

. Confer with Lead Trainer, Service Delivery leadership, and subject matter experts to identify Payroll (US/Global) development needs and priorities .

Posted 9/23/2026contractRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Workday Payroll training and system administration, with a strong focus on designing effective training curricula and assessing training outcomes. Proficient in managing multiple training deliverables and facilitating engaging learning experiences for diverse audiences.

Highest-signal resume keywords

Workday Payroll TrainingWorkday Business ProcessesGross-To-Net CalculationsCertified Payroll Professional (CPP)Public Speaking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignTraining Curriculum DevelopmentTraining Effectiveness AssessmentMicrolearning ImplementationWorkday System Administration

Soft Skills

FacilitationWritten CommunicationPatience with Non-Technical Learners

Tools & Technologies

Workday Training Environments

Certifications & Qualifications

Workday Pro (Payroll or HCM)Certified Payroll Professional (CPP)

Industry Keywords

Payroll ComplianceMulti-State PayrollTax ComplianceYear-End ProcessingWage Garnishments

About the role

Key responsibilities & impact

Confer with Lead Trainer, Service Delivery leadership, and subject matter experts to identify Payroll (US/Global) development needs and priorities
Design and develop training curricula, course materials, and learning assets using instructional design best practices
Set up and maintain Workday training environments for realistic hands-on practice without disrupting live production data
Lead virtual instructor-led training sessions for payroll processors, specialists, and seasonal employees
Incorporate microlearning where appropriate
Assess training effectiveness through surveys and knowledge checks
Coordinate training schedules, registrations, and invitations throughout the contract
Maintain training records and rosters
Hand off documentation at contract end

Requirements

What you’ll need

3+ years specializing in Workday Payroll training or system administration
Deep understanding of Workday business processes (BPs), security groups, and reporting structures related to payroll
Experience with gross-to-net calculations, tax compliance, year-end processing, wage garnishments, and multi-state/global payroll compliance
Ability to acclimate quickly to a new tenant, team, and payroll policy set within a compressed contract timeline
Ability to manage multiple training deliverables independently with limited guidance and minimal ramp-up support
Excellent public speaking, facilitation, and written communication skills
Patience with non-technical learners
Workday Pro (Payroll or HCM) preferred
Certified Payroll Professional (CPP) preferred

Benefits

Comp & perks

Values-based culture
Upward mobility
Professional development opportunities
Opportunities to learn and share ideas
Creative collaboration
Recognition/reward for innovative thinking and hard work