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Tax Data Specialist
OneSource Virtual. Maintain and update customer tax profiles, including jurisdictions, account numbers, unemployment insurance rates, filing frequencies, account statuses, and other employer tax attributes .
About the role
Key responsibilities & impact- Maintain and update customer tax profiles, including jurisdictions, account numbers, unemployment insurance rates, filing frequencies, account statuses, and other employer tax attributes
- Process accurate and timely tax profile updates within approved systems and tools
- Manage assigned customer cases and internal tasks from intake through resolution, including prioritization, research, documentation, communication, follow-up, closure, or transfer
- Provide support for tax profile questions, tax-code setup needs, general payroll tax inquiries, and customer-reported data concerns
- Review employer- and employee-level payroll tax data and research wage, tax, data, or configuration discrepancies
- Identify conditions affecting funding, payments, filings, reconciliation, or customer reporting and initiate corrections or escalations
- Use outreach and escalation processes, set expectations, and provide complete handoffs when specialized ownership is required
- Collaborate across Tax Operations and use Excel, Power BI, and other reporting tools to manage work, identify exceptions, and support decisions
- Meet service levels, deadlines, quality standards, production expectations, and monthly, quarterly, year-end, or ad hoc business needs
- Protect customer and company information, participate in training and process improvement, adapt to changing requirements, and demonstrate OSV values
Requirements
What you’ll need- Associate degree or equivalent combination of education and relevant experience
- Working knowledge of U.S. federal, state, and local payroll tax concepts and multi-jurisdictional requirements
- Proficiency with Microsoft Excel, including the ability to organize, compare, filter, and analyze data
- Ability to manage multiple priorities and deadlines while producing accurate, well-documented work
- Highly organized and detail-oriented, with excellent written and verbal communication skills
- Attention to detail and commitment to data accuracy
- Analytical research, problem-solving, and follow-through
- Clear, professional, customer-focused communication
- Effective case, task, time, and priority management
- Independent ownership and cross-team collaboration
- Adaptability, accountability, discretion, and sound judgment
- Reliable attendance, sustained focus, confidentiality, and effective virtual collaboration
- Payroll tax outsourcing or managed-services experience preferred
- Experience in payroll tax, payroll operations, tax data management, or a comparable data-intensive service environment preferred
Benefits
Comp & perks- Values-based culture
- Upward mobility
- Professional development opportunities
- Schedule flexibility during critical business periods, consistent with company policy and applicable law
- Remote work arrangement