Bilingual Client Support Agent

OneTouch Direct

. Respond to incoming customer inquiries via phone, email, and chat.

Posted 10/15/2026full-timeRemote • United StatesJunior💰 $26,000 - $30,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service with a focus on effective communication and problem-solving. Proficient in managing client interactions and utilizing CRM software to enhance service delivery.

Highest-signal resume keywords

Customer Service ExperienceFluency In English And SpanishVerbal And Written Communication SkillsAnalytical And Problem-Solving AbilitiesFamiliarity With CRM Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProblem-SolvingDocumentationRemote Work EfficiencyFlexible Hours Availability

Soft Skills

CollaborationPositive Customer Experience

Tools & Technologies

CRM SoftwareCustomer Support ToolsWindows 11USB HeadsetWebcam

Industry Keywords

Customer InquiriesClient InteractionsService Delivery

About the role

Key responsibilities & impact

Respond to incoming customer inquiries via phone, email, and chat.
Demonstrate a thorough understanding of products and services to effectively address client needs.
Provide solutions to problems while ensuring a positive customer experience.
Maintain accurate documentation of all client interactions.
Work collaboratively with team members to continuously improve service delivery.

Requirements

What you’ll need

Minimum of 1-2 years of experience in customer service or support.
Must be fluent in both English and Spanish
Exceptional verbal and written communication skills.
Familiarity with CRM software and customer support tools.
Ability to work efficiently in a remote setting with minimal supervision.
Strong analytical and problem-solving abilities.
Must be available to work flexible hours, including potential evenings and weekends.
Must have a reliable desktop or laptop computer running Windows 11.
High-speed wired internet connection is required.
USB headset with noise-canceling capability (wireless headsets are not acceptable).
Webcam (built-in or external) is necessary for video interactions.

Benefits

Comp & perks

Full time. 40 hours per week schedule with overtime opportunities!
Hourly base salary + benefits!
Paid training & development
Health Care Plan (Medical, Dental & Vision)
Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment