Bilingual Customer Support Representative

OneTouch Direct

. Respond to incoming customer inquiries via phone, email, and chat.

Posted 11/12/2026full-timeRemote • Texas • United StatesJunior💰 $26,000 - $30,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service with a focus on problem-solving and effective communication in both English and Spanish. Proficient in using CRM software and maintaining accurate documentation while working efficiently in a remote environment.

Highest-signal resume keywords

Customer Service ExperienceFluency In English And SpanishCRM Software FamiliarityStrong Analytical SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportDocumentation MaintenanceAnalytical SkillsProblem-SolvingRemote Work Efficiency

Soft Skills

Verbal CommunicationWritten CommunicationCollaborationPositive Customer Experience

Tools & Technologies

CRM SoftwareUSB Noise-Cancelling HeadsetWindows 11 Operating SystemEthernet Connection

Industry Keywords

Customer InquiriesService DeliveryFlexible HoursClient Interactions

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Respond to incoming customer inquiries via phone, email, and chat.
Demonstrate a thorough understanding of products and services to address client needs.
Provide solutions to problems while ensuring a positive customer experience.
Maintain accurate documentation of all client interactions.
Work collaboratively with team members to continuously improve service delivery.

Requirements

What you’ll need

Minimum of 1-2 years of experience in customer service or support.
Must be fluent in both English and Spanish
Exceptional verbal and written communication skills.
Familiarity with CRM software and customer support tools.
Ability to work efficiently in a remote setting with minimal supervision.
Strong analytical and problem-solving abilities.
Must be available to work flexible hours, including potential evenings and weekends.
Windows laptop or desktop with webcam
Minimum Dual‐Core 2.0 GHz processor
Mac, Chromebook, Apple devices, and Microsoft Surface are not compatible
Ethernet port required
USB Noise‐Cancelling Headset with a functioning microphone; must be hardwired (no Bluetooth)
Hard-wired internet connection required; Wi-Fi/cellular not permitted
Minimum internet speed: 50 Mbps download / 20 Mbps upload
Windows 11 operating system; MacOS and Chromebook not supported
Minimum Dual‐Core 2.0 GHz processor; recommended Quad‐Core
Minimum RAM: 16 GB

Benefits

Comp & perks

Full time. 40 hours per week schedule with overtime opportunities!
Hourly base salary + benefits!
Paid training & development
Health Care Plan (Medical, Dental & Vision)
Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment