Client Support Agent

OneTouch Direct

. Respond to incoming customer inquiries via phone, email, and chat.

Posted 10/9/2026full-timeRemote • United StatesJunior💰 $26,000 - $30,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in using CRM software and maintaining accurate documentation while working efficiently in a remote environment.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsAnalytical Problem-SolvingCRM Software Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportDocumentation ManagementProblem-SolvingRemote Work EfficiencyFlexible Hours Availability

Soft Skills

Team CollaborationPositive Customer Experience

Tools & Technologies

CRM SoftwareWindows 11USB HeadsetHigh-Speed InternetWebcam

About the role

Key responsibilities & impact

Respond to incoming customer inquiries via phone, email, and chat.
Demonstrate a thorough understanding of products and services to effectively address client needs.
Provide solutions to problems while ensuring a positive customer experience.
Maintain accurate documentation of all client interactions.
Work collaboratively with team members to continuously improve service delivery.

Requirements

What you’ll need

Minimum of 1-2 years of experience in customer service or support.
Exceptional verbal and written communication skills.
Familiarity with CRM software and customer support tools.
Ability to work efficiently in a remote setting with minimal supervision.
Strong analytical and problem-solving abilities.
Must be available to work flexible hours, including potential evenings and weekends.
Must have a reliable desktop or laptop computer running Windows 11.
High-speed wired internet connection is required.
USB headset with noise-canceling capability (wireless headsets are not acceptable).
Webcam (built-in or external) is necessary for video interactions.

Benefits

Comp & perks

Full time. 40 hours per week schedule with overtime opportunities!
Great pay. Hourly base salary + benefits!
Paid training & development
Health Care Plan (Medical, Dental & Vision)
Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment