Customer Service Representative

OneTouch Direct

. Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

Posted 11/12/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $26,000 - $286,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to troubleshoot issues effectively and communicate solutions clearly. Proficient in managing time and working independently in a remote environment while utilizing necessary technology.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsProblem-Solving SkillsRemote Support ExperienceWindows Operating System Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingOrder ProcessingIssue EscalationTime ManagementCritical Thinking

Soft Skills

ProfessionalismIndependence

Tools & Technologies

Windows LaptopUSB Noise-Cancelling HeadsetEthernet ConnectionWebcamWindows 11

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call Center ExperienceRemote SupportCustomer InquiriesFeedback for ImprovementHome Office Environment

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Assist customers with troubleshooting issues and provide accurate solutions.
Process orders, amendments, and returns efficiently.
Escalate unresolved issues to senior staff when necessary.
Provide feedback to improve customer service processes.
Serve as frontline support for customers regarding products and services.

Requirements

What you’ll need

High school diploma or equivalent required.
1-2 years of customer service experience preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and an ability to think critically.
Ability to work independently and manage time effectively in a remote setting.
Reliable internet connection and a quiet home office environment.
Previous experience in a call center or remote support role is a plus.
Windows laptop or desktop with webcam.
Minimum Dual-Core 2.0 GHz processor.
Mac, Chromebook, Apple devices, and Microsoft Surface are not compatible.
Ethernet port required.
USB Noise-Cancelling Headset with a functioning microphone; must be hardwired (no Bluetooth).
Hard-wired internet connection; Wi-Fi/cellular not permitted.
Minimum internet speed: 50 Mbps download / 20 Mbps upload.
Windows 11 operating system; MacOS and Chromebook not supported.
Minimum Dual-Core 2.0 GHz processor; recommended Quad-Core.
Minimum RAM: 16 GB.

Benefits

Comp & perks

Full time. 40 hours per week schedule with overtime opportunities!
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Work From Home