Seasonal Customer Service Representative

OneTouch Direct

. Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.

Posted 11/7/2026contractRemote • Texas • United StatesJunior💰 $15 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on disaster recovery assistance, effectively communicating FEMA program details and eligibility requirements while maintaining confidentiality and professionalism.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsDiscretion and ConfidentialityExperience with Governmental Organizations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Disaster Recovery AssistanceFEMA Programs KnowledgeApplication Process UnderstandingRecord KeepingComputer Proficiency

Soft Skills

EmpathyProfessionalismCollaboration

Industry Keywords

Governmental OrganizationsNon-Profit Organizations

About the role

Key responsibilities & impact

Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
Accurately provide information regarding FEMA programs, eligibility requirements, and application processes.
Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
Address customer concerns with professionalism and empathy while ensuring a compassionate approach.
Collaborate effectively with team members and escalate complex cases when necessary.

Requirements

What you’ll need

A high school diploma or equivalent is required.
Minimum of 1-2 years of customer service experience, preferably in a remote environment.
Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
Demonstrated ability to handle sensitive situations with discretion and maintain confidentiality.
Proficient in the use of computers and various software applications.
Reliable internet connection and a quiet work environment.
Experience working with governmental or non-profit organizations is an advantage.