Clinical Representative

OneTrust

. Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments .

Posted 9/15/2026full-timeRemote • New Jersey • United StatesMid-LevelSenior💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expert-level product knowledge in kidney stone treatment workflows and the ability to communicate technical and clinical concepts effectively to healthcare professionals. Proven experience in clinical support, customer relationship management, and compliance within a regulated healthcare environment.

Highest-signal resume keywords

Clinical SupportCustomer Relationship ManagementUrology ExperienceTechnical CommunicationHealthcare Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Device Technical SupportProcedural SupportOperating Room ExperienceSurgical Robotics KnowledgeProduct DemonstrationTraining and EducationAccount DevelopmentClinical Adoption StrategiesWorkflow OptimizationCustomer Proficiency Improvement

Soft Skills

Customer ServiceOrganizationCollaborationProfessionalismResponsiveness

Certifications & Qualifications

Bachelor’s DegreeAssociate DegreeMedical Certification

Industry Keywords

UrologyEndourologyAmbulatory Surgery CenterHospital CredentialingQuality ComplianceHealthcare Industry Requirements

About the role

Key responsibilities & impact

Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments
Build and maintain customer relationships through clinical support, training, education, and responsive service
Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization
Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives
Identify and act on educational opportunities to improve customer proficiency, procedural efficiency, and clinical adoption
Partner with the Area Sales Leader and Regional Business Director on business objectives, account plans, and referral development
Liaise between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and complaint or technical concern reporting
Develop expert-level product knowledge and understanding of kidney stone treatment workflows, customer needs, and procedural best practices
Deliver professionalism, service, and compliance in customer interactions
Lead and support account-level sales activities to ensure products are purchased and in stock

Requirements

What you’ll need

A bachelor’s degree plus a minimum of 3 years of relevant experience, or an associate degree or medical certification plus a minimum of 5 years of relevant experience
Clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related experience
Experience in urology, endourology, surgical robotics, or another highly technical procedural specialty is preferred
Ability to learn and communicate technical and clinical concepts to physicians and clinical staff
Strong customer service, organization, and collaboration skills
Ability to work in all hospital departments and ambulatory surgery center environments, including live patient cases and required protective equipment
Hospital credentialing and compliance with customer access requirements
Ability to travel extensively, including overnight travel, up to 90% within the assigned territory
Valid driver’s license
Ability to work in a regulated environment in compliance with applicable quality and healthcare industry requirements

Benefits

Comp & perks

Sales incentive compensation program/MBO
Company car or car allowance through the J&J Fleet program
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short- and long-term disability insurance
Business accident insurance
Group legal insurance
Pension plan
401(k) savings plan
Long-term incentive program
Vacation – up to 120 hours per calendar year
Sick time – up to 40 hours per calendar year
Holiday pay, including Floating Holidays – up to 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year