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Customer Service Representative
OneVision Resources. Establish a reassuring first-minute experience for homeowners seeking technology support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer support skills with a focus on human connection, attention to detail, and the ability to manage critical support moments effectively. Proficient in maintaining accurate documentation and communication within a team environment.
Highest-signal resume keywords
Customer SupportCommunication SkillsAttention To DetailCRM Software FamiliarityTicketing System Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Ticketing System ManagementCRM Software Familiarity
Soft Skills
Customer Support EnthusiasmDynamic CommunicationSelf-Starter Mentality
Tools & Technologies
Web-Based Ticketing SystemHeadsetSeparate Monitor
Industry Keywords
Consumer TechnologyHospitality ExperienceRetail ExperienceCare-Based Experience
About the role
Key responsibilities & impact- Establish a reassuring first-minute experience for homeowners seeking technology support
- Answer, screen, and forward telephone support requests to the appropriate Technology Specialist
- Handle frustrated homeowners and new clients during critical support moments
- Guide non-members through support options and enroll them in appropriate membership packages without high-pressure sales tactics
- Maintain the web-based ticketing system and accurately document support events and client data
- Serve as a critical communication hub for the internal team
Requirements
What you’ll need- Genuine enthusiasm for customer support and human connection over scripts
- Ability to detect confusion or stress in a caller's voice and dynamically adjust tone
- Impeccable attention to detail
- Self-starter mentality
- Prior hospitality, retail, or care-based experience is a nice-to-have
- Familiarity with CRM or ticketing software is a nice-to-have
- Passion for consumer technology and desire to learn about a unique, growing field is a nice-to-have
- Must be available for full-time, 40-hour-per-week shifts on weekdays and weekends between 7:00 AM and 10:00 PM EST
- Headset and separate monitor are required
Benefits
Comp & perks- Remote work-from-home environment
- MacBook laptop provided
- Comprehensive position training