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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce administration, including system configuration, user support, and training. Proficient in data management and effective communication across cross-functional teams.
Highest-signal resume keywords
Salesforce Platform Administrator I CertificationSalesforce AdministrationData ManagementCustomer Service ExperienceMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce AdministrationCRM SystemsFlow AutomationData ImportsSystem UpgradesTroubleshootingAdvanced Microsoft Excel FunctionsSoftware DevelopmentPardotSalesforce Marketing Cloud
Soft Skills
Effective CommunicationProblem SolvingAnalytical SkillsOrganization SkillsTime Management
Tools & Technologies
SalesforceHelp Desk Ticketing SystemMicrosoft OfficePC Programs
Certifications & Qualifications
Salesforce Platform Administrator I Certification
Industry Keywords
OnboardingOffboardingContinuous ImprovementOSHA RegulationsCross-Functional Teams
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Providing in-person and/or remote support to end users for Salesforce and related systems
- Assisting with onboarding/offboarding tasks in relation to day-to-day operations and during new company acquisitions
- Performing system administration, including maintaining and updating back-end configurations and Flow automation
- Preparing and uploading CSV files for data imports
- Coordinating with developers to communicate and roll out system updates
- Providing and assisting with Salesforce training remotely
- Creating and updating recorded and written training materials for the company’s internal knowledge database
- Participating in system upgrades, integrations, and testing of new functionality
- Diagnosing and troubleshooting Salesforce users’ issues through the help desk ticketing system
- Following company safety rules and OSHA regulations, including required safety training
- Participating in continuous improvement programs and supporting team efforts
- Keeping current on industry trends through formal training, professional publications, and workshops
- Performing other duties as assigned
Requirements
What you’ll need- Associates Degree or higher from an accredited university
- Salesforce Platform Administrator I certification
- 2-5 years of experience with Salesforce or other CRM systems
- Demonstrated ability to work remotely and with limited required supervision
- Ability to work as part of the team and independently
- Ability to learn and teach various software to other users
- Proficient with Microsoft Office software and/or PC programs
- Demonstrated customer service experience
- Ability to meet deadlines, multitask, and prioritize as necessary
- Ability to interface with cross-functional teams and all levels of personnel/management
- Strong problem solving and analytical skills
- Solid organization and time management skills
- Effective verbal and written communication skills
- Ability to work independently, managing multiple responsibilities (i.e. self-starter, self-motivated)
- Preferred: Experience with Salesforce Marketing Cloud and Pardot
- Preferred: Experience in software development or writing custom code for SaaS systems
- Preferred: Experience with advanced Microsoft Excel functions (i.e. V-lookup, pivot tables, etc.)