Field Service Engineer

Onto Innovation

. Provide expert-level on-site technical support, troubleshooting, repair, and sustaining activities for complex metrology and inspection tools .

Posted 11/12/2026full-timePhoenix • Arizona • United StatesMid-LevelSenior💰 $71,360 - $107,040 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and troubleshooting for semiconductor equipment, with a strong focus on customer service and effective communication. Capable of managing installations, maintenance, and system upgrades while ensuring compliance with cleanroom standards.

Highest-signal resume keywords

Semiconductor Equipment ExpertiseComplex Electromechanical Systems RepairCustomer Site ManagementMetrology And Inspection Tools KnowledgeField Service Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingPreventative MaintenanceCalibrationSystem UpgradesSystem IntegrationDiagnosing Hardware IssuesRepairing Software ApplicationsInstallation Of EquipmentDocumentation Of Service Activities

Soft Skills

Customer ServiceCommunicationInterpersonal SkillsTraining And InstructingProblem-Solving

Tools & Technologies

Microsoft OfficeNetworkingPCsCleanroom EquipmentMetrology Tools

Industry Keywords

Semiconductor Manufacturing ProcessesField ServiceHigh-Tech IndustryCleanroom EnvironmentsElectromechanical Systems

About the role

Key responsibilities & impact

Provide expert-level on-site technical support, troubleshooting, repair, and sustaining activities for complex metrology and inspection tools
Lead installation, qualification, and startup of semiconductor equipment at customer sites
Perform preventative maintenance, calibration, and system upgrades
Diagnose and resolve advanced hardware, software, and applications issues with minimal supervision
Serve as the primary technical interface with customers and manage assigned accounts or projects
Develop timely solutions to customer challenges to improve tool uptime and reliability
Instruct and train customers on system operation, maintenance procedures, and best practices
Collaborate with engineering, product management, and support teams to address customer feedback and drive product improvements
Manage quality issues, including DOA, RMA, and corrective actions
Maintain detailed documentation of service activities, system performance, and customer interactions
Support field service activities involving hardware, software, networking, and system integration

Requirements

What you’ll need

Bachelor’s degree or higher in Engineering, Physics, Electronics, or related technical field
5+ years of field service or related experience in semiconductor equipment or similar high-tech industry
Strong knowledge of semiconductor manufacturing processes and metrology/inspection tools
Proven expertise in diagnosing and repairing complex electromechanical systems
Ability to work independently and handle escalations or highly complex technical issues
Strong customer service, communication, and interpersonal skills
Experience with system installations and customer site management preferred
Knowledge of networking, PCs, and systems integration preferred
Experience working in cleanroom environments preferred
Proficient in Microsoft Office products preferred
Ability to work in confined spaces within cleanroom environments
Mechanical aptitude and manual dexterity
Ability to lift and carry equipment up to 35 pounds
Must meet customer site access requirements such as background checks, safety training, and cleanroom access
Ability to work 5x8 shifts, with possible weekend or after-hours support
Ability to travel up to 20%, including domestic and occasional international travel
U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3)

Benefits

Comp & perks

Health, dental, and vision coverage
Life and disability insurance
PTO
401(k) with employer match
Employee Stock Purchase Program (ESPP)
Wellness initiatives
Cutting-edge tools
Annual bonus opportunities
Potential long-term incentives tied to company and individual success
Collaborative, inclusive culture