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Field Service Engineer
Onto Innovation. Support advanced Metrology and Inspection systems .
Posted 9/25/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $71,360 - $107,040 per yearWebsite
About the role
Key responsibilities & impact- Support advanced Metrology and Inspection systems
- Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools
- Diagnose and resolve complex hardware and software issues independently or with engineering teams
- Manage escalations and critical customer situations
- Serve as the primary liaison between the factory and customers for performance data collection, reliability analysis, and satisfaction tracking
- Prepare detailed Field Service Reports documenting tool performance, issue resolution, and installation updates
- Deliver feedback to engineering teams on serviceability, reliability, and installation metrics
- Support beta programs at customer sites and engineering centers
- Provide technical phone support
- Participate in on-call rotations as required
- Serve as the primary technical contact for customers and ensure exceptional service and satisfaction
Requirements
What you’ll need- Bachelor’s degree in Mechanical, Electrical, Automation, Mechatronics, or related engineering field
- Alternatively, Associate degree or technical certification with 5+ years of relevant semiconductor field service experience
- Proven ability to troubleshoot complex systems in semiconductor or manufacturing environments
- Working knowledge of semiconductor process and/or metrology inspection equipment
- Strong mechanical and electrical aptitude
- Electronics experience preferred
- Familiarity with semiconductor safety, ergonomics, and yield requirements
- Basic software troubleshooting skills
- Exceptional problem-solving and analytical abilities
- Strong written and verbal communication skills
- Customer-focused mindset
- Ability to collaborate and work independently under pressure
- Excellent time and project management skills
- Adaptability in dynamic environments
- High attention to detail in documentation and diagnostics
- Ability to travel up to 25% domestically and internationally
- Must meet visa and site access requirements
- Comfortable working in cleanroom environments, including gowning and use of breathing apparatus
- Physical capability for bending, crawling, and working around semiconductor systems
Benefits
Comp & perks- Health, dental, and vision coverage
- Life and disability insurance
- Paid time off (PTO)
- 401(k) with employer match
- Employee Stock Purchase Program (ESPP)
- Wellness initiatives
- Advanced training and mentorship
- Opportunities to deepen expertise in semiconductor metrology and inspection
- Annual bonus opportunities
- Potential long-term incentives tied to company and individual success
- Cutting-edge tools
- Collaborative, inclusive culture