Field Service Engineer, Level 3

Onto Innovation

. Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $83,360 - $125,040 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex systems within semiconductor environments, providing exceptional customer service and technical support. Proficient in managing escalations and delivering detailed documentation while ensuring compliance with safety and operational standards.

Highest-signal resume keywords

Bachelor's Degree In EngineeringSemiconductor Field Service ExperienceTroubleshooting Complex SystemsMechanical And Electrical AptitudeTechnical Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingMetrology Inspection EquipmentField Service ReportingReliability AnalysisCalibrationMaintenanceRepairSoftware TroubleshootingPerformance Data CollectionProblem-Solving

Soft Skills

Customer-Focused MindsetCollaborative Team PlayerExceptional Communication SkillsTime ManagementAdaptability

Certifications & Qualifications

Technical Certification

Industry Keywords

SemiconductorManufacturingCleanroom EnvironmentsSafety RequirementsErgonomicsYield Requirements

About the role

Key responsibilities & impact

Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools
Diagnose and resolve complex hardware and software issues independently or with engineering teams
Manage escalations and critical customer situations
Act as the primary liaison between the factory and customers for performance data collection, reliability analysis, and satisfaction tracking
Prepare detailed Field Service Reports documenting tool performance, issue resolution, and installation updates
Deliver feedback to engineering teams on serviceability, reliability, and installation metrics to influence future product development
Support beta programs at customer sites and engineering centers
Provide technical phone support
Participate in on-call rotations as required
Serve as the primary technical contact for customers and ensure exceptional service and satisfaction

Requirements

What you’ll need

Bachelor’s degree in Mechanical, Electrical, Automation, Mechatronics, or related engineering field; alternatively, an Associate degree or technical certification with 5+ years of relevant semiconductor field service experience
Proven ability to troubleshoot complex systems in semiconductor or manufacturing environments
Working knowledge of semiconductor process and/or metrology inspection equipment
Strong mechanical and electrical aptitude; electronics experience preferred
Familiarity with semiconductor safety, ergonomics, and yield requirements
Basic software troubleshooting skills
Exceptional problem-solving and analytical abilities
Strong written and verbal communication skills; customer-focused mindset
Collaborative team player with the ability to work independently under pressure
Excellent time and project management skills; adaptability in dynamic environments
High attention to detail in documentation and diagnostics
Ability to travel up to 75% domestically and internationally
Must meet visa and site access requirements
Comfortable working in cleanroom environments, including gowning and use of breathing apparatus
Physical capability for manual tasks such as bending, crawling, and working around semiconductor systems
For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3)

Benefits

Comp & perks

Health coverage
Dental coverage
Vision coverage
Life insurance
Disability insurance
PTO
401(k) with employer match
Employee Stock Purchase Program (ESPP)
Wellness initiatives
Advanced training
Mentorship
Opportunities to deepen expertise
Cutting-edge tools
Annual bonus opportunities
Potential long-term incentives tied to company and individual success