Field Service Engineer, Level 3

Onto Innovation

. Provide highly visible customer support through on-site installation and diagnosis, troubleshooting, service, and repair of complex equipment and systems .

Posted 9/15/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $71,360 - $107,040 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support through installation, troubleshooting, and maintenance of complex equipment and systems, while effectively managing customer relationships and communication. Capable of analyzing problems and exercising judgment to deliver optimal solutions in a global travel environment.

Highest-signal resume keywords

Customer SupportInstallation And RepairPreventive MaintenanceTechnical CommunicationProblem Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationTroubleshootingServiceRepairPreventive MaintenanceUpgradesRetrofittingProblem AnalysisEquipment ManagementTechnical Data Access

Soft Skills

JudgmentCommunicationCustomer Liaison

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer SitesGlobal TravelHsinchu SiteU.S. Export Licensing

About the role

Key responsibilities & impact

Provide highly visible customer support through on-site installation and diagnosis, troubleshooting, service, and repair of complex equipment and systems
Serve as company liaison with customers on technical matters for assigned projects at the Hsinchu site, reporting to the Site Service Manager
Analyze problems of moderate scope across a variety of factors
Exercise judgment within defined procedures and practices to determine appropriate action
Perform installation, repair, retrofits, upgrades, and preventive maintenance on customer-site equipment
Maintain and manage an assigned installation equipment base, including primary support, forecasting, customer support meetings, and regular customer communication
Travel to customer sites globally
Deliver tool knowledge and BKM to customer sites from the mother fab
Perform other duties as assigned

Requirements

What you’ll need

Minimum of 5 years of related experience
Bachelor's degree
Able to travel to customer sites globally, up to 60% travel
U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3) for positions requiring access to technical data

Benefits

Comp & perks

Health, dental, and vision coverage
Life and disability insurance
PTO
401(k) with employer match
Employee Stock Purchase Program (ESPP)
Wellness initiatives
Cutting-edge tools
Annual bonus opportunities
Potential long-term incentives tied to both company and individual success
Collaborative, inclusive culture