Field Service Engineer – Level 3

Onto Innovation

. Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools .

Posted 11/12/2026full-timeAustin • Texas • United StatesMid-LevelSenior💰 $83,360 - $125,040 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting complex semiconductor systems and providing on-site support for metrology and inspection tools. Strong communication and project management skills are essential for managing customer relationships and ensuring satisfaction.

Highest-signal resume keywords

Bachelor's Degree In Mechanical EngineeringSemiconductor Field Service ExperienceTroubleshooting Complex SystemsMetrology Inspection Equipment KnowledgeCustomer-Focused Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingMetrologyInspection ToolsCalibrationMaintenanceRepairPerformance Data CollectionReliability AnalysisSoftware TroubleshootingDocumentation

Soft Skills

Problem-SolvingAnalytical AbilitiesWritten CommunicationVerbal CommunicationTime Management

Tools & Technologies

Semiconductor SystemsField Service ReportsTechnical Phone SupportCleanroom Environments

Certifications & Qualifications

Technical Certification

Industry Keywords

SemiconductorManufacturingSafetyErgonomicsYield Requirements

About the role

Key responsibilities & impact

Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools
Diagnose and resolve complex hardware and software issues independently or with engineering teams
Manage escalations and critical customer situations
Act as primary liaison between the factory and customers for performance data collection, reliability analysis, and satisfaction tracking
Prepare detailed Field Service Reports documenting tool performance, issue resolution, and installation updates
Provide feedback to engineering teams on serviceability, reliability, and installation metrics
Support beta programs at customer sites and engineering centers
Provide technical phone support
Participate in on-call rotations as required
Serve as primary technical contact for customers in Austin, Texas
Support advanced semiconductor metrology and inspection systems

Requirements

What you’ll need

Bachelor’s degree in Mechanical, Electrical, Automation, Mechatronics, or related engineering field, or Associate degree/technical certification with 5+ years of relevant semiconductor field service experience
Proven ability to troubleshoot complex systems in semiconductor or manufacturing environments
Working knowledge of semiconductor process and/or metrology inspection equipment
Strong mechanical and electrical aptitude
Electronics experience preferred
Familiarity with semiconductor safety, ergonomics, and yield requirements
Basic software troubleshooting skills
Exceptional problem-solving and analytical abilities
Strong written and verbal communication skills
Customer-focused mindset
Ability to work independently under pressure and collaboratively
Excellent time and project management skills
Adaptability in dynamic environments
High attention to detail in documentation and diagnostics
Ability to travel up to 75% domestically and internationally
Must meet visa and site access requirements
Comfortable working in cleanroom environments, including gowning and use of breathing apparatus
Physical capability for manual tasks such as bending, crawling, and working around semiconductor systems
U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3)

Benefits

Comp & perks

Health coverage
Dental coverage
Vision coverage
Life insurance
Disability insurance
PTO
401(k) with employer match
Employee Stock Purchase Program (ESPP)
Wellness initiatives
Advanced training
Mentorship
Opportunities to deepen expertise
Cutting-edge tools
Annual bonus opportunities
Potential long-term incentives tied to company and individual success