Senior Director of Operations

Onto Innovation

. Develop and execute the Service Operations strategy aligned with company, business, and customer priorities .

Posted 10/9/2026full-timeRemote • United StatesSenior💰 $167,280 - $250,920 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Service Operations Strategy, Operational Improvement, and Financial Performance Management, with a strong focus on leading cross-functional teams and managing complex service operations in the semiconductor industry.

Highest-signal resume keywords

Service Operations StrategyOperational Improvement InitiativesWorkforce PlanningLean Six Sigma MethodologiesStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Performance IndicatorsCapacity PlanningBudget ManagementData-Driven Performance ManagementOperational Risk ManagementProcess ComplianceInstallation EffectivenessPerformance ReportingCost ManagementForecasting

Soft Skills

Executive CommunicationProblem-SolvingAnalytical SkillsInfluencing SkillsTeam Leadership

Tools & Technologies

Service AnalyticsDigital Service CapabilitiesAutomation

Industry Keywords

Semiconductor EquipmentAdvanced ManufacturingCapital Equipment IndustryField ServiceOperations Management

About the role

Key responsibilities & impact

Develop and execute the Service Operations strategy aligned with company, business, and customer priorities
Establish the operating model, processes, governance, and performance expectations for consistent and scalable service execution
Translate business forecasts, installed-base growth, product roadmaps, and customer requirements into service capacity and operational plans
Anticipate operational risks and emerging service requirements and establish organizational readiness plans
Drive alignment and accountability across service organizations, regions, and cross-functional partners
Define, monitor, and continuously improve key service performance indicators
Ensure accurate, timely, actionable service-performance reporting and use operational data to identify trends, risks, and improvement opportunities
Establish service operating standards and service-hygiene metrics and partner with field leadership on process compliance, disciplined execution, and data quality
Drive corrective actions and sustained improvements when performance falls below expectations
Establish governance to sustain improvements and measure business impact
Lead organizational change associated with new processes, technologies, operating models, and business requirements
Oversee equipment installation and startup activities to achieve or exceed performance targets
Partner with Field Service, Engineering, Product, and customer-facing organizations to improve installation effectiveness and reduce delivery-to-acceptance cycle time
Establish improvement plans for recurring installation, qualification, and acceptance issues
Incorporate installation and field-performance lessons learned into service processes, training, and product improvements
Develop workforce and headcount strategies aligned with demand, installed-base requirements, productivity expectations, and growth
Optimize labor deployment, utilization, coverage, and cost while maintaining service levels and organizational capability
Manage operating budgets and service investments
Partner with Finance and business leadership on forecasting, workforce planning, productivity initiatives, and financial performance
Deliver quarterly and annual financial and operational objectives

Requirements

What you’ll need

Bachelor’s degree in Engineering, Business, Operations Management, or a related field, or equivalent combination of education and relevant experience
Significant progressive leadership experience in service operations, field service, operations, engineering, or a related function within the semiconductor equipment, semiconductor manufacturing, advanced manufacturing, or other complex capital-equipment industry
Demonstrated experience leading managers and large, geographically distributed technical/service organizations
Demonstrated success managing complex service operations using operational and financial KPIs
Experience with workforce and capacity planning, resource utilization, budgeting, and cost management
Proven ability to lead large-scale operational improvement or business transformation initiatives
Strong experience managing complex customer issues and working across technical and commercial organizations
Demonstrated ability to influence and align senior leaders across functional and organizational boundaries
Strong analytical, business, financial, and problem-solving capabilities
Excellent executive communication and stakeholder-management skills
Experience supporting semiconductor capital equipment in high-volume manufacturing environments
Experience with Lean, Six Sigma, or other structured continuous-improvement methodologies
Experience with service analytics, digital service capabilities, automation, and data-driven performance management
For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3)

Benefits

Comp & perks

Health coverage
Dental coverage
Vision coverage
Life insurance
Disability insurance
PTO
401(k) with employer match
Employee Stock Purchase Program (ESPP)
Wellness initiatives
Cutting-edge tools
Annual bonus opportunities
Potential long-term incentives tied to company and individual success
Collaborative, inclusive culture