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Technical Support Engineer – Senior
Onto Innovation. Provide expert-level hardware support for the installation base through escalation processes for Onto Innovation tools via remote support or at customer sites .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing hardware support and troubleshooting for Onto Innovation tools, with a strong focus on communication and documentation development. Capable of training Field Service Engineers and contributing to New Product Development through field feedback and design reviews.
Highest-signal resume keywords
Field Support Service ExperienceTroubleshooting SkillsMicrosoft Office ProficiencyCommunication SkillsElectronics Discipline Degree
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware SupportTroubleshootingDocumentation DevelopmentField FeedbackNew Product Introduction SupportOn-the-Job TrainingCleanroom Environment ExperienceTechnical Field ExperienceDiagnostic Equipment HandlingPlan Communication
Soft Skills
Verbal CommunicationWritten Communication
Industry Keywords
Field Service EngineeringElectronicsTechnical SupportCustomer SupportInstallation BaseQuality IssuesDesign ReviewsTravel RequirementsCleanroom StandardsMilitary Experience
About the role
Key responsibilities & impact- Provide expert-level hardware support for the installation base through escalation processes for Onto Innovation tools via remote support or at customer sites
- Develop and effectively communicate plans of action and results with internal and external customers
- Improve the support structure of existing products through documentation revision and development
- Provide field feedback on quality issues to design engineers
- Provide on-the-job training to Field Service Engineers
- Provide Field Service input to New Product Development through design reviews and testing
- Support documentation development and qualification criteria during New Product Introduction
- Occasionally support field service activities in a Field Service Engineer capacity
Requirements
What you’ll need- Proficient in Microsoft Office products
- Familiar with PCs and a strong troubleshooting background
- Ability to travel both domestically and internationally
- Current visa or entry permission
- 50% travel required
- Minimum 5 years of experience in Field Support Service
- BS in an electronics discipline or equivalent military experience in a technical field
- Outstanding verbal and written communication skills
- Must be able to remain in a stationary position for lengthy periods of time
- Constantly position self to access serviceable areas in a cleanroom environment
- Frequently move components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off (PTO)
- 401K plan with employer match
- Employee Stock Purchase Program (ESPP)
- Health & wellness initiatives
- Collaborative working environment
- Resources and state-of-the-art tools & equipment
- Welcoming, inclusive corporate culture
- Employees recognized for their contributions