Enterprise Account Manager

OnTrac

. Maintain and grow assigned customer accounts through relationship-building and consultative selling .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $84,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management with a focus on relationship-building, consultative selling, and customer satisfaction. Proficient in identifying growth opportunities and providing tailored solutions within the logistics industry.

Highest-signal resume keywords

Account ManagementConsultative SellingCustomer Relationship ManagementLogistics Industry KnowledgeClear Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SatisfactionUpsellingCross-SellingAccount Performance MonitoringIssue Resolution Documentation

Soft Skills

Relationship BuildingCollaborationTask PrioritizationAccuracy in Fast-Paced Environments

Tools & Technologies

Standard Office Software

Certifications & Qualifications

Bachelor’s Degree or Equivalent Experience

Industry Keywords

Logistics Industry PrinciplesMarket InsightsCompetitor Activity Monitoring

About the role

Key responsibilities & impact

Maintain and grow assigned customer accounts through relationship-building and consultative selling
Serve as the primary point of contact for customers
Ensure customer satisfaction and identify upselling and cross-selling opportunities
Maintain client relationships, understand client needs, and provide tailored solutions
Monitor account performance, address issues proactively, and identify growth opportunities
Maintain consistent customer communication to support satisfaction and contract renewal
Document issues, resolutions, and growth opportunities accurately
Monitor industry trends, competitor activity, and market conditions
Share market insights to influence team strategy
Perform additional duties as needed to support business objectives

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
5+ years of relevant experience in Account Management
Deep understanding of logistics industry principles and terminology
Adherence to OnTrac’s Acceptable Use policy and security guidelines
Clear and professional communication skills
Ability to build and strengthen relationships with senior internal and external partners
Ability to collaborate effectively across teams
Ability to prioritize tasks and maintain accuracy in fast-paced environments
Proficiency with standard office software and technologies

Benefits

Comp & perks

Medical, dental, and vision insurance
Life and short- and long-term disability coverage
401(k) retirement savings plan with company match
Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment and tenure-based increases up to 160 hours
Two (2) floating holidays per year
Paid sick leave
Six (6) paid company holidays
Two (2) weeks paid pregnancy disability leave
Four (4) weeks paid parental bonding leave
Wellness and employee assistance programs
Bonus, commission, or other incentive compensation may be available in accordance with the applicable plan